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What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
100 Plan to Renew
92 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Enables Productivity
- Unique Features
- Effective Service
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Pipeline Management
Sales Analytics
CRM Integration
Internal Sales Collaboration
E-Mail Integration
Workflow Automation
E-Mail Campaign Management
Dialer Integration
Next-Best-Action Recommendations
Omnichannel Campaign Management
Conversation Coaching
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Also Featured in...
Freshsales Reviews
G. G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Simple. Elegant and definitely easy to use!
Likeliness to Recommend
What differentiates Freshsales from other similar products?
It is easy to setup, understand and kickoff new projects. Straight forward no nonsense CRM, that is well thought out. Not clunky like how some other product could be. For a company scaling from 0, this is the CRM to start and grow into.
What is your favorite aspect of this product?
Simplicity of how accounts, contacts and leads are mapped. Easy UI and regular updates on features.
What do you dislike most about this product?
Could be faster. When there is a lot of data in the platform, it could struggle with reporting and just the general speed of getting things out.
What recommendations would you give to someone considering this product?
Definitely test it out end to end. The new version performs way better than what it used to be. Having a suite of products along with it from Freshworks also makes it easier to scale.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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Helmut S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Run your business with Freshworks CRM.
Likeliness to Recommend
What differentiates Freshsales from other similar products?
It shortens the sales cycle, which allows me to know the intentions that a potential client has when visiting our website and to know how to proceed with our sales marketing tactics. Helpful task reminders to stabilize both follow-ups to close more deals. Keeps all contacts and inquiries in one place.
What is your favorite aspect of this product?
It allows me to keep track of new leads and business. Set holdovers for tasks and follow-ups. Organize contacts. Automatically send emails to contacts. Sales sequence. Module for easy navigation.
What do you dislike most about this product?
The user interface should be more intuitive and easy to use. The technical support is not up to par.
What recommendations would you give to someone considering this product?
Freshworks CRM is ideal for companies where new leads are generated frequently and there is a longer sales process that needs to be organized. Offers are clearly organized and task reminders are useful to keep track of the different stages of each client/prospect.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sam H.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted May 2022
Fresh sales is a great CRM system
Likeliness to Recommend
What differentiates Freshsales from other similar products?
The ability to have everything in one place
What is your favorite aspect of this product?
Bulk email
What do you dislike most about this product?
That it freezes sometimes and you can’t log in
What recommendations would you give to someone considering this product?
Make sure it is a system that you will benefit from all of the features before you sign you
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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