Freshsales Logo Award Winner Product Badge
Freshsales Logo Award Winner Product Badge
Freshworks

Freshsales

Composite Score
8.1 /10
CX Score
8.3 /10
Freshsales
8.1 /10

What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Freshsales won the following awards in the Sales Engagement Platforms category

Filter By

Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

3% Negative
4% Neutral
93% Positive

Pros

  • Enables Productivity
  • Unique Features
  • Effective Service
  • Acts with Integrity

Feature Ratings

Average 88

Pipeline Management

91

Sales Analytics

90

CRM Integration

90

Internal Sales Collaboration

90

E-Mail Integration

88

Workflow Automation

87

E-Mail Campaign Management

86

Dialer Integration

85

Next-Best-Action Recommendations

84

Omnichannel Campaign Management

83

Conversation Coaching

82

Vendor Capability Ratings

Average 87

Ease of Implementation

90

Usability and Intuitiveness

88

Quality of Features

88

Ease of Data Integration

88

Breadth of Features

87

Product Strategy and Rate of Improvement

87

Ease of Customization

86

Vendor Support

85

Business Value Created

85

Availability and Quality of Training

85

Ease of IT Administration

84

Freshsales Reviews

G. G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Simple. Elegant and definitely easy to use!

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

It is easy to setup, understand and kickoff new projects. Straight forward no nonsense CRM, that is well thought out. Not clunky like how some other product could be. For a company scaling from 0, this is the CRM to start and grow into.

What is your favorite aspect of this product?

Simplicity of how accounts, contacts and leads are mapped. Easy UI and regular updates on features.

What do you dislike most about this product?

Could be faster. When there is a lot of data in the platform, it could struggle with reporting and just the general speed of getting things out.

What recommendations would you give to someone considering this product?

Definitely test it out end to end. The new version performs way better than what it used to be. Having a suite of products along with it from Freshworks also makes it easier to scale.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Helmut S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Run your business with Freshworks CRM.

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

It shortens the sales cycle, which allows me to know the intentions that a potential client has when visiting our website and to know how to proceed with our sales marketing tactics. Helpful task reminders to stabilize both follow-ups to close more deals. Keeps all contacts and inquiries in one place.

What is your favorite aspect of this product?

It allows me to keep track of new leads and business. Set holdovers for tasks and follow-ups. Organize contacts. Automatically send emails to contacts. Sales sequence. Module for easy navigation.

What do you dislike most about this product?

The user interface should be more intuitive and easy to use. The technical support is not up to par.

What recommendations would you give to someone considering this product?

Freshworks CRM is ideal for companies where new leads are generated frequently and there is a longer sales process that needs to be organized. Offers are clearly organized and task reminders are useful to keep track of the different stages of each client/prospect.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sam H.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Fresh sales is a great CRM system

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

The ability to have everything in one place

What is your favorite aspect of this product?

Bulk email

What do you dislike most about this product?

That it freezes sometimes and you can’t log in

What recommendations would you give to someone considering this product?

Make sure it is a system that you will benefit from all of the features before you sign you

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Most Popular Freshsales Comparisons