Freshworks

Freshsales

Composite Score

8.1 /10

CX Score

8.3 /10

31 Reviews Write a Review

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What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details

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Awards & Recognition

Freshsales won the following awards in the Sales Engagement Platforms category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

11 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

10 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

6 Top Rated Features

2022

Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

3% Negative

4% Neutral

93% Positive

Pros

Enables Productivity
Unique Features
Effective Service
Acts with Integrity

Feature Ratings

Average 88

Pipeline Management

Sales Analytics

CRM Integration

Internal Sales Collaboration

E-Mail Integration

Workflow Automation

E-Mail Campaign Management

Dialer Integration

Next-Best-Action Recommendations

Omnichannel Campaign Management

Conversation Coaching

Vendor Capability Ratings

Average 87

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Also Featured in...

Lead Management

Score 7.7

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Customer Relationship Management - Small Business

Score 7.5

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Freshsales Reviews

G. G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Simple. Elegant and definitely easy to use!

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

It is easy to setup, understand and kickoff new projects. Straight forward no nonsense CRM, that is well thought out. Not clunky like how some other product could be. For a company scaling from 0, this is the CRM to start and grow into.

What is your favorite aspect of this product?

Simplicity of how accounts, contacts and leads are mapped. Easy UI and regular updates on features.

What do you dislike most about this product?

Could be faster. When there is a lot of data in the platform, it could struggle with reporting and just the general speed of getting things out.

What recommendations would you give to someone considering this product?

Definitely test it out end to end. The new version performs way better than what it used to be. Having a suite of products along with it from Freshworks also makes it easier to scale.

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Helmut S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Run your business with Freshworks CRM.

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

It shortens the sales cycle, which allows me to know the intentions that a potential client has when visiting our website and to know how to proceed with our sales marketing tactics. Helpful task reminders to stabilize both follow-ups to close more deals. Keeps all contacts and inquiries in one place.

What is your favorite aspect of this product?

It allows me to keep track of new leads and business. Set holdovers for tasks and follow-ups. Organize contacts. Automatically send emails to contacts. Sales sequence. Module for easy navigation.

What do you dislike most about this product?

The user interface should be more intuitive and easy to use. The technical support is not up to par.

What recommendations would you give to someone considering this product?

Freshworks CRM is ideal for companies where new leads are generated frequently and there is a longer sales process that needs to be organized. Offers are clearly organized and task reminders are useful to keep track of the different stages of each client/prospect.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sam H.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Fresh sales is a great CRM system

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

The ability to have everything in one place

What is your favorite aspect of this product?

Bulk email

What do you dislike most about this product?

That it freezes sometimes and you can’t log in

What recommendations would you give to someone considering this product?

Make sure it is a system that you will benefit from all of the features before you sign you

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Freshsales

What is Freshsales?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Freshsales Ratings

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Freshsales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Lead Management

Customer Relationship Management - Small Business

Freshsales Reviews

G. G.

Simple. Elegant and definitely easy to use!

Likeliness to Recommend

Pros

Helmut S.

Run your business with Freshworks CRM.

Likeliness to Recommend

Pros

Sam H.

Fresh sales is a great CRM system

Likeliness to Recommend

Pros

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Outreach

Feature Ratings

Pipeline Management

Sales Analytics

CRM Integration

Internal Sales Collaboration

E-Mail Integration

Workflow Automation

E-Mail Campaign Management

Dialer Integration

Next-Best-Action Recommendations

Omnichannel Campaign Management

Conversation Coaching

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Business Value Created

Availability and Quality of Training

Ease of IT Administration