Freshworks Inc.

Freshsales

Composite Score

7.9 /10

CX Score

8.1 /10

31 Reviews Write a Review

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What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details

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Awards & Recognition

Freshsales won the following awards in the Sales Engagement Platforms category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

10 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

6 Top Rated Features

2022

Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 92%
Conflict Resolution:: 97%
Strategy & Innovation:: 95%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

3% Negative

4% Neutral

93% Positive

Pros

Enables Productivity
Unique Features
Effective Service
Acts with Integrity

Feature Ratings

Average 87

Pipeline Management

Sales Analytics

CRM Integration

Internal Sales Collaboration

E-Mail Integration

Workflow Automation

E-Mail Campaign Management

Dialer Integration

Next-Best-Action Recommendations

Omnichannel Campaign Management

Conversation Coaching

Vendor Capability Ratings

Average 87

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Also Featured in...

Lead Management

Score 7.7

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Customer Relationship Management - Small Business

Score 7.5

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Freshsales Reviews

Sydney T.

Role: Human Resources
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

A powerful sales force automation system

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

Those just getting their feet wet in the world of professional sales will find Freshsales to be an excellent CRM tool. This cloud-based customer relationship management system is packed with clever features and functionalities that can quickly elevate it to an indispensable tool for any sales organization.

What is your favorite aspect of this product?

In terms of customer relationship management (CRM), Freshsales is one of the most comprehensive options available. There are, however, some restrictions, especially when it comes to personalization and handling social media. But for small and medium-sized firms on a tighter budget, it's a great choice.

What do you dislike most about this product?

There aren't many ways to personalize email campaigns and templates.There are no built-in lead creation features or social media management tools.The response time from customer support is often unacceptable.

What recommendations would you give to someone considering this product?

Pipeline and dashboard views can be configured easily for the user.Features such as lead scoring and segmentation, as well as a general abundance of contact and lead management tools.Powerful analytics and reporting features for monitoring the status of your sales pipeline.Plans that are easy on the wallet and come with a lengthy free trial.

Pros

Continually Improving Product
Reliable
Effective Service
Caring

James W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Perfect for sales and lead listing

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

We have received more support through the portal or live chat and many more advantageous deals as a result of using Freshsales. It has been an excellent choice to improve the company's bottom line.

What is your favorite aspect of this product?

With its numerous features for secure lead qualification and sales opportunity management, it is an excellent solution. It helps me to locate leads, increase sales, manage customer connections, follow up thoroughly and follow up thoroughly on every opportunity. We are delighted with it because it responds well to our needs, is easy to use and has excellent customer service at all times.

What do you dislike most about this product?

Thanks to Freshsales, an excellent platform with many useful tools, my sales have increased. I don't have any problems.

What recommendations would you give to someone considering this product?

Our company has experienced improved customer service, more successful sales approaches and added value by providing concrete and effective answers to all potential customer inquiries.

Pros

Enables Productivity
Trustworthy
Unique Features
Efficient Service

Mohammad F.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Likeliness to Recommend

7 /10

What differentiates Freshsales from other similar products?

It's got a great UI, awesome support, lots of information on the support section and it's simple to use

What is your favorite aspect of this product?

Workflow automation

What do you dislike most about this product?

Product limitations with Email account configuration, limitations on number of contacts under marketing automation and no deep integration with cookieless website analytics

What recommendations would you give to someone considering this product?

It's good for small and midsize businesses, extremely easy to use. But if you plan on having lots done under email marketing and automation then do check the limits under each plan and the scalibility options and pricing

Pros

Caring
Continually Improving Product
Reliable
Enables Productivity

Freshsales

What is Freshsales?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Freshsales Ratings

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Freshsales?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Lead Management

Customer Relationship Management - Small Business

Freshsales Reviews

Sydney T.

A powerful sales force automation system

Likeliness to Recommend

Pros

James W.

Perfect for sales and lead listing

Likeliness to Recommend

Pros

Mohammad F.

Likeliness to Recommend

Pros

Feature Ratings

Pipeline Management

Sales Analytics

CRM Integration

Internal Sales Collaboration

E-Mail Integration

Workflow Automation

E-Mail Campaign Management

Dialer Integration

Next-Best-Action Recommendations

Omnichannel Campaign Management

Conversation Coaching

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Business Value Created

Availability and Quality of Training

Ease of IT Administration