What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process.. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
2
Since last award
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Analytics and Reporting
Lead Scoring
Omni-Channel Communication Tracking
Interaction Planning
Lead Distribution
Prospect Tracking
Data Ingestion and Interoperability
Mobile
Lead Generation
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Breadth of Features
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
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Freshsales Reviews
James W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Perfect for sales and lead listing
Likeliness to Recommend
What differentiates Freshsales from other similar products?
We have received more support through the portal or live chat and many more advantageous deals as a result of using Freshsales. It has been an excellent choice to improve the company's bottom line.
What is your favorite aspect of this product?
With its numerous features for secure lead qualification and sales opportunity management, it is an excellent solution. It helps me to locate leads, increase sales, manage customer connections, follow up thoroughly and follow up thoroughly on every opportunity. We are delighted with it because it responds well to our needs, is easy to use and has excellent customer service at all times.
What do you dislike most about this product?
Thanks to Freshsales, an excellent platform with many useful tools, my sales have increased. I don't have any problems.
What recommendations would you give to someone considering this product?
Our company has experienced improved customer service, more successful sales approaches and added value by providing concrete and effective answers to all potential customer inquiries.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Efficient Service
Sara E.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted May 2023
works perfectly providing quality services.
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Freshsales is a platform for eCommerce data and analytics with benefits that make it easy to scale using accurate data and daily update, I really like this solution because it offers access to real-time estimates, trends, app rankings, and topics that help us make more strategic decisions, It allows my work team to build a solid foundation and scale in the commercial landscape, a safe and easy-to-use tool.
What is your favorite aspect of this product?
Freshsales in my organization allows me to find the right data using application analytics to identify suitable market opportunities, helps us to know the status and daily sales, find everything from competitors using a simple and expert approach. It has been very helpful in mitigating risk and offering immediate options to customers saving a great deal of time to identify products keeping us ahead of customer trends.
What do you dislike most about this product?
Freshsales offers real-time commerce data, predictive analytics, and ecosystem data points enabling opportunities to be identified in the e-commerce space. It is a platform that works perfectly with security, simplicity and speed, a tool that provides features that fit what companies need and nothing annoying.
What recommendations would you give to someone considering this product?
I recommend Freshsales for being an electronic commerce platform that effectively identifies the right market opportunities through a simple and expert approach, mitigating risk and making the best decisions. It is a tool that works flexibly, adjusting to the needs of its users, saving a large amount of time when searching for products and staying ahead of customer trends.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Brian G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Freshsales met our expectations
Likeliness to Recommend
What differentiates Freshsales from other similar products?
The software's ease of use is fantastic, but what I enjoy best is how the Freshworks team has marketed Freshsales as a really refreshing sales CRM. The customer lifecycle management system (CRM) may be used from the initial contact with a potential client all the way through the sale of a product or service. Integrations for extending one's reach to potential customers. For the first stages of prospecting, they also provide the Sales Campaign functionality for tailored sales campaigns.
What is your favorite aspect of this product?
We are an organization that forms alliances with other companies, ranging from Postal Centers to Co-working spaces. We've been using Freshsales to manage our sales pipeline and monitor our sales team's performance for some time now. Freshsales is also used while communicating with a potential customer. In addition to conventional means of contact like email and telephones, it also supports more modern methods like instant messaging programs like WhatsApp. Furthermore, we generate reports, such as sales activity reports, with the help of Freshsales. Everything you need to aid your sales staff is included.
What do you dislike most about this product?
I can imagine most businesses and their teams benefiting from utilizing Freshsales, even though my own organization's demands are pretty straightforward in comparison to those of larger enterprises and other sectors. There is nothing I don't like about it, but there are many more functions I have no interest in using because my needs are so basic. The additional features are conveniently hidden from view so they won't get in the way if I ever decide I need them.
What recommendations would you give to someone considering this product?
In addition to its usefulness as a management tool, the service's low price, user-friendliness, and adaptability to different business needs make it a great option for any company. This is because the service enables you to provide your employees with a convenient, secure, and hassle-free way to do their jobs, which in turn strengthens your company's relationships with its employees and the loyalty of its customers.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity