Freshsales Logo Award Winner Product Badge
Freshsales Logo Award Winner Product Badge
Freshworks

Freshsales

Composite Score
8.1 /10
CX Score
8.3 /10
Freshsales
8.1 /10

What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details


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Awards & Recognition

Freshsales won the following awards in the Sales Engagement Platforms category

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Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

3% Negative
4% Neutral
93% Positive

Pros

  • Enables Productivity
  • Unique Features
  • Effective Service
  • Acts with Integrity

Feature Ratings

Average 88

Pipeline Management

91

Sales Analytics

90

CRM Integration

90

Internal Sales Collaboration

90

E-Mail Integration

88

Workflow Automation

87

E-Mail Campaign Management

86

Dialer Integration

85

Next-Best-Action Recommendations

84

Omnichannel Campaign Management

83

Conversation Coaching

82

Vendor Capability Ratings

Average 87

Ease of Implementation

90

Usability and Intuitiveness

88

Quality of Features

88

Ease of Data Integration

88

Breadth of Features

87

Product Strategy and Rate of Improvement

87

Ease of Customization

86

Vendor Support

85

Business Value Created

85

Availability and Quality of Training

85

Ease of IT Administration

84

Freshsales Reviews

Ciru G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

A Great Sales Engagement Software

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

When it comes to sales engagement, Freshsales offers unbeatable features and has made it easy for us to push up our revenue.

What is your favorite aspect of this product?

Using Freshsales is straightforward The software is manageable and easy to use It makes sales engagement seamless.

What do you dislike most about this product?

I have zero problems using Freshsales as it has been a great experience

What recommendations would you give to someone considering this product?

With the many features of Freshsales, I definitly recommend it for it is the very best I have used

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Pradeep K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Intuitive CRM and ease of use

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

Intuitive and customizable Ease of use

What is your favorite aspect of this product?

Tasks and Notes

What do you dislike most about this product?

Too many fields

What recommendations would you give to someone considering this product?

Definitely should be evaluated if you are considering a CRM for your organization.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Under Delivered
  • Less Transparent

Igor M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy way to track sales and marketing data

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

The main point that differentiates Freshsales from other solutions is how easy it integrates with the whole Freshworks suite. It's easy to track every contacts' behaviour and make decisions about future actions based on all the extensive data it provides.

What is your favorite aspect of this product?

The marketing functions such as email campaigns and journeys. It's very intuitive to set up complicated and detailed workflows and the AI takes care of all boring and time consuming tasks.

What do you dislike most about this product?

It's hard to find any downsides about Freshsales. However, I recommend getting in touch with a partner, specially if you're outside the US or India. Sometimes it's hard to get in touch directly to Freshworks so having a reseller helps!

What recommendations would you give to someone considering this product?

Pay close attention to the amount of features that come included in all plans. The list is so extensive you might forget about some mandatory functions that may not be included. However, there's always an option to get them custom built!

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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