Freshsales Logo Award Winner Product Badge
Freshsales Logo Award Winner Product Badge
Freshworks

Freshsales

Composite Score
8.1 /10
CX Score
8.3 /10
Freshsales
8.1 /10

What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details


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Awards & Recognition

Freshsales won the following awards in the Sales Engagement Platforms category

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Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

3% Negative
4% Neutral
93% Positive

Pros

  • Enables Productivity
  • Unique Features
  • Effective Service
  • Acts with Integrity

Feature Ratings

Average 88

Pipeline Management

91

Sales Analytics

90

CRM Integration

90

Internal Sales Collaboration

90

E-Mail Integration

88

Workflow Automation

87

E-Mail Campaign Management

86

Dialer Integration

85

Next-Best-Action Recommendations

84

Omnichannel Campaign Management

83

Conversation Coaching

82

Vendor Capability Ratings

Average 87

Ease of Implementation

90

Usability and Intuitiveness

88

Quality of Features

88

Ease of Data Integration

88

Breadth of Features

87

Product Strategy and Rate of Improvement

87

Ease of Customization

86

Vendor Support

85

Business Value Created

85

Availability and Quality of Training

85

Ease of IT Administration

84

Freshsales Reviews

Achiles G.

  • Role: Public Sector
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Marketing tracking CRM tool.

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

Its user interface is excellent, and adding contacts and email campaigns go reasonably quickly. Too many benefits are offered by Freshsales, to name them all. But to get started, only a few functions are required. This allows users to construct follow-up systems with numerous client contact points. The brand-new duplication management system was a fantastic addition.

What is your favorite aspect of this product?

We can stay in touch while automating the follow-up tasks. With the email builder, we have developed a variety of templates for each internal communication. The Freshsales dashboard is comprehensive, and I can produce most of the data I need for daily work. The best thing about them is how easy they are to use. I also like the lead-generating strategy because it is efficient and user-friendly.

What do you dislike most about this product?

Other sales CRMs have certain extra features. However, these either don't exist or can only be used with third-party software and processes. Still need development are APIs. The Hubspot migration is made more difficult by the built-in method's ineffectiveness. For staff unfamiliar with the product's technical aspects, it isn't easy to set up and utilize.

What recommendations would you give to someone considering this product?

By producing a profitable transaction for each lead that is imported into it, Freshsales helps to achieve specific goals. Deal management is largely user-friendly, much like all the other features. Your client lists in CSV or another compatible file format can be uploaded so that the contacts can be imported fast. The CRM has a built-in phone, user activity tracking, reporting tools, and an integrated email system.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Scarlett M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Onboarding setup for missing documents

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

It is relatively easy to use, and the addition of the timeline view makes it helpful to have a variety of viewpoints. Creating reports is complex but immensely useful. Managing email campaigns in a professional and tailored way, separating contacts based on preset criteria, keeping track of changes in the situation, and immediately alerting our correspondents.

What is your favorite aspect of this product?

It's perfect for an adaptable, reasonably priced customer relations solution. Freshale's BEST feature is unquestionably an endless scope for modifications and integrations. As a result, users can create follow-up systems with various client contact points. It was a beautiful bonus to have a fresh end and a new future where duplications could be addressed.

What do you dislike most about this product?

This sales CRM lacks some of the "bells and whistles" seen in other ones or can only be used in conjunction with third-party products and workflows. Examples include "automatically remind me to follow up if I haven't heard back from this lead/customer" and "support for recurring deals."

What recommendations would you give to someone considering this product?

We have a straightforward setup process that enables you to import your client data from an Excel file, in addition to simple menus, logically determined filters, customizable deal overviews, pipelines, and workflow automation. This software's functional scaling and ongoing advancements simplify tracking, planning, and auditing processes. Additionally, it makes it possible for management and sales teams to exchange precise real-time information.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Satyanarayen R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

New age CRM with loaded features

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

UI and breadth of features are amazing. Brought in so many features that it is not required to buy more tools and solutions for the sales and marketing process (eg: telephone, SMS, meetings, quote, and contract management)

What is your favorite aspect of this product?

The interface is so cool and works without lag. Importing and exporting data is quick. Telephone and SMS Chatbot in website

What do you dislike most about this product?

No direct integration with Linkedin The sales team should be more proactive

What recommendations would you give to someone considering this product?

Cost-effective CRM and comes with a lot of features. Highly recommended for startup and mid-market segments. Not for large enterprises.

Pros

  • Unique Features
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Caring

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