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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.2 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 87

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

86

Planning and Scheduling

86

Time & Expense Tracking

86

Reporting

86

Hierarchical Task Management

85

Dependency and Milestone Tracking

83

Budget Management

83

Mobile Access

79

Vendor Capability Ratings

Average 85

Quality of Features

89

Business Value Created

88

Breadth of Features

86

Ease of Implementation

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Availability and Quality of Training

83

Vendor Support

81

Confluence Reviews

Elizabeth C.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Feb 2022

Wonderful Document Management Tool

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence creates an environment where all business lines can work together in a streamlined process.

What is your favorite aspect of this product?

The ability to share and tag additional team members to pages is a huge win. This allows our team to collaborate on different projects and create client specific pages that all team members can edit and add timelines.

What do you dislike most about this product?

Confluence does take work to organize. It is easy to create multiples pages / sections that can easily get out of control unless there is a prior organizational plan prepared.

What recommendations would you give to someone considering this product?

Understand that Confluence will take some training to fully utilize the services to maximize value. With that in mind, the tool is a great option that all team members can utilize and learn to create seamless communication and version control across the organization.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Caring

Cons

  • Wastes Time

Anna R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Efficient portfolios manager.

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Documents are often shared with multiple users and altered by team members or can be secured down by restricting area permissions to form certain compliant documents. The out-there templates are good, and therefore the ability to make customizable templates could be a nice feature. The power to link documents together or jump to totally different document sections using Anchors is a good feature. The customizable HTML plugins are particularly nice to make your pages look almost pretty much as good as a creatively designed webpage.

What is your favorite aspect of this product?

Confluence could be a great tool for any company however significantly start-ups need ways to standardize info sharing. You’ll simply produce shared learning areas and locations for various teams, policies, and company segments.

What do you dislike most about this product?

It doesn’t incorporate options like storing the files and videos involving documentation, and it needs another integration for achieving the functionality. There’s some drawback with Authentication because it lags a few times.

What recommendations would you give to someone considering this product?

If you lack documentation for your environment, it might be the best software system to use. Use the cloud-based option, thus there’s no infrastructure setup required.

Pros

  • Continually Improving Product
  • Efficient Service
  • Caring
  • Acts with Integrity

Kendall D.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Confluence, All knowledge in one place!

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence helps to organize projects easily with the help of advanced search tools and labels. We can start our project for our team strategy and planning documents and reports. Confluence help us to co-edit reports and documents together in real time and publish updates that highlight changes which are tracked with version history. Also, it is very good for online collaboration by syncing documents. Also, it has superb permission management for critical security of confidential data and documents.

What is your favorite aspect of this product?

Confluence is best collaboration with other apps, templates per document type and sharing options. Its drag and drop working feature is fantastic and there is ease to categories docs and set permissions which is its great advantage. Confluence allows us to connect existing users directly to relevant project documentation making collaboration easy and quick.

What do you dislike most about this product?

The content editing tool needs improvement. Interface feature is also outdated and is not intuitive.

What recommendations would you give to someone considering this product?

If you want all your documents under one roof and direct integration with Jira then confluence is best recommendation.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Saves Time

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