
What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 85%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 86%
- Service Experience:
- 88%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Role-Based Access
Multiple File Type Support
Version Control
Workflow and Approval Management
Configurable Knowledge Repository
Intelligent Search
API Integration
Cataloging
Rich Text Editor
Reporting and Analytics
Multi-Language Support
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of Customization
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
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Confluence Reviews

Stephany W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Centralized tool
Likeliness to Recommend
What differentiates Confluence from other similar products?
There are specific things that Confluence has helped us with that we haven't experienced before with other tools. The biggest thing that it has improved is the documentation, it has helped us store essential information for our team, and the way that the platform is structured makes it easy to find this information, since the search function is very robust and very well done. I like that everything is so centralized, and there is no need to use other tools to gather information around, since it's all in here. The built-in editors also help streamline the process of brainstorming and creating new content for our business.
What is your favorite aspect of this product?
One of my favorite aspects of Confluence is that it offers seamless collaboration features that, when combined, make a strong platform that creates a very productive environment. I like that I can tag my team members and leave comments on certain documents when needed, this notifies the team and everyone is up to date with all the things that need to be done. Aside from that, the templates offered by Confluence are of great help when it comes to creating different projects, and I like that they adjust to any type of work that we need to do, whether it is a simple brainstorming or a proper project plan.
What do you dislike most about this product?
It's a good program, however, I believe that there is a learning curve and it can be very overwhelming for people who are starting to use the program, it can be confusing to use at first and I don't think that they offer enough training material to be able to properly integrate as fast as possible. There's also another thing that I dislike, which is the fact that because everything is on the cloud, there's no offline mode, which sometimes I would like to be able to access, but it's really limited.
What recommendations would you give to someone considering this product?
I would recommend anyone to first start with establishing a clear structure of the documentation, and have everything organized with a hierarchy, so that your teams don't get confused and they won't have any issues finding the information that's necessary for them in the moment. Another thing I recommend is to customize the notifications so that you're always notified of anything new that happens but only of the things that are relevant to your work.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Client's Interest First
Cons
- Wastes Time
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Aanchal A.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Jan 2025
Organizes my work ideas like no other.
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence Whiteboard is an unusual feature on knowledge management platforms.. I have benefitted hugely from this feature because it makes brain storming and planning work actions a lot easier. I can illustrate my ideas better using stickers, emojis, shapes , lines and so on. I can even turn my ideas into actions by utilizing the Confluence integration with Jira, to turn nice team ideas into project issues on Jira.
What is your favorite aspect of this product?
Its lovely how Confluence centralizes important work information around key projects happening in my company. I can take notes and refine ideas with my team mates, spread out across different locations.
What do you dislike most about this product?
To be honest, Confluence layouts are outdated and in my opinion, not very user friendly. Confluence is also lacking in any capability to work in offline state, which I think is a big limitation.
What recommendations would you give to someone considering this product?
I recommend this platform for effective idea and knowledge management for fast paced teams.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
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Chelsea T.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2025
Enhances project knowledge management .
Likeliness to Recommend
What differentiates Confluence from other similar products?
Key third party apps we utilize at work integrates seamlessly with Confluence. On the second part, Confluence's artificial intelligence provisions , brings a lot more interactivity into our Confluence Pages and makes it easier to turn scattered project notes into more polished documentation formats available for effective day to day project management.
What is your favorite aspect of this product?
Confluence integrates with Jira , out of the box. This integration allows us to connect project documentation with project tasks . As a result of this, my team members have easy , on the go access to documentations on all aspects of team and departmental projects.
What do you dislike most about this product?
When dealing with large volumes of spaces and pages, Confluence appears to get easily cluttered, making it difficult to find older documentations. Functionalities like advanced search while effective , can just be a lot more intuitive.
What recommendations would you give to someone considering this product?
With Confluence, information management across teams and departments at my company is incredibly easier.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
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