
In Partnership With SelectHub

What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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In Partnership With SelectHub
Confluence Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Document Management
Workflow Management
Resource Management
Time & Expense Tracking
Planning and Scheduling
Reporting
Hierarchical Task Management
Dependency and Milestone Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
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Confluence Reviews

Astrid O.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2025
Bridging Knowledge Gaps Through Documentation
Likeliness to Recommend
What differentiates Confluence from other similar products?
One of the main advantages of Confluence is its triple-level version control, where banking analysts print out a current version of a document and keep access to the previous versions, which can come in handy when there are multiple revisions and it is required to meet the legal requirements. A team can always find what he or she needs within thousands of documents by using the powerful search tool, which is much more effective than the counterpart of its competitors.
What is your favorite aspect of this product?
It also stands out by being the place where all the key and often scattered pieces of information are gathered instead of administrators. The facilities that Confluence provides to its users include simple page templates that allow the documentation throughout the departments, hence improving the clarity and organization of information. The commenting and feedback features facilitate making an analysis report more convenient and faster since they minimize the time it takes to obtain approval of the report.
What do you dislike most about this product?
There is still the limitation of the export formats of the platform, which can make it difficult when sharing formatted documentation with other parties, such as other departments, regulatory authorities, or agencies that may require the documents in different formats. Moreover, there are issues with old-fashioned simultaneous editing issues with multiple editors at a time, which can be problematic during intense documentation.
What recommendations would you give to someone considering this product?
Earlier they were in the form of emails, files, and documents on the network drives or on personal computers, and it was easy to lose track of this critical information when a few members were not available. Currently, our team has a vast database of analytical methodologies, model documentation, and regulatory responses accessible to all authorized members. The biggest improvement was in the last audit cycle, which proved that with the help of properly indexed and versioned tools, approximately 60% of time can be saved while preparing documentation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Raj P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Seamless collaboration, ideal for Atlassian tool
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence stands out with its deep integration with other Atlassian products, like Jira, making it ideal for teams already using those tools, along with its rich collaboration features and flexible content organization.
What is your favorite aspect of this product?
Its seamless integration with Jira, enabling smooth collaboration between project management and documentation, making team workflows much more efficient.
What do you dislike most about this product?
The interface can sometimes feel cluttered, especially when managing large amounts of content, making navigation a bit tricky at times.
What recommendations would you give to someone considering this product?
Explore its integration with other Atlassian tools, take advantage of the customizable templates, and ensure your team is trained to fully leverage its collaboration features for maximum productivity.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.

Adrian P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Confluence is Organization in Action.
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence stands out for its advanced hierarchical organization features, which allow you to structure information clearly and logically within "spaces" and "pages." Another distinctive feature is its extensive support for content customization, such as the use of macros that allow you to include pivot tables, charts, or rich content directly on pages.
What is your favorite aspect of this product?
Real-time collaboration, as it allows multiple team members to work on the same page simultaneously without interruptions. Additionally, the pre-designed templates for projects, notes, and reports are a valuable resource that saves time and enhances presentation.
What do you dislike most about this product?
Performance on complex pages could be improved, as they can become slow when they contain a large amount of content or macros.
What recommendations would you give to someone considering this product?
Confluence is an excellent tool; its ability to create shared spaces, customize content through macros, and use pre-designed templates makes it a versatile option for teams of all sizes. If your company values smooth communication and organization, Confluence is a strategic investment that will enhance team productivity and coordination.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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