Confluence Logo
Confluence Logo
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.2 /10
Get Demo

In Partnership With SelectHub

Claim Software
Category
Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

Filter By

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
91%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 86

Collaboration

90

Document Management

89

Workflow Management

87

Resource Management

86

Time & Expense Tracking

86

Planning and Scheduling

86

Reporting

85

Hierarchical Task Management

85

Dependency and Milestone Tracking

83

Budget Management

83

Mobile Access

79

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Breadth of Features

86

Ease of Implementation

85

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Ease of IT Administration

84

Ease of Data Integration

84

Usability and Intuitiveness

84

Availability and Quality of Training

82

Vendor Support

81

Confluence Reviews

Astrid O.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Bridging Knowledge Gaps Through Documentation

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

One of the main advantages of Confluence is its triple-level version control, where banking analysts print out a current version of a document and keep access to the previous versions, which can come in handy when there are multiple revisions and it is required to meet the legal requirements. A team can always find what he or she needs within thousands of documents by using the powerful search tool, which is much more effective than the counterpart of its competitors.

What is your favorite aspect of this product?

It also stands out by being the place where all the key and often scattered pieces of information are gathered instead of administrators. The facilities that Confluence provides to its users include simple page templates that allow the documentation throughout the departments, hence improving the clarity and organization of information. The commenting and feedback features facilitate making an analysis report more convenient and faster since they minimize the time it takes to obtain approval of the report.

What do you dislike most about this product?

There is still the limitation of the export formats of the platform, which can make it difficult when sharing formatted documentation with other parties, such as other departments, regulatory authorities, or agencies that may require the documents in different formats. Moreover, there are issues with old-fashioned simultaneous editing issues with multiple editors at a time, which can be problematic during intense documentation.

What recommendations would you give to someone considering this product?

Earlier they were in the form of emails, files, and documents on the network drives or on personal computers, and it was easy to lose track of this critical information when a few members were not available. Currently, our team has a vast database of analytical methodologies, model documentation, and regulatory responses accessible to all authorized members. The biggest improvement was in the last audit cycle, which proved that with the help of properly indexed and versioned tools, approximately 60% of time can be saved while preparing documentation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Raj P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Seamless collaboration, ideal for Atlassian tool

Likeliness to Recommend

7 /10

What differentiates Confluence from other similar products?

Confluence stands out with its deep integration with other Atlassian products, like Jira, making it ideal for teams already using those tools, along with its rich collaboration features and flexible content organization.

What is your favorite aspect of this product?

Its seamless integration with Jira, enabling smooth collaboration between project management and documentation, making team workflows much more efficient.

What do you dislike most about this product?

The interface can sometimes feel cluttered, especially when managing large amounts of content, making navigation a bit tricky at times.

What recommendations would you give to someone considering this product?

Explore its integration with other Atlassian tools, take advantage of the customizable templates, and ensure your team is trained to fully leverage its collaboration features for maximum productivity.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Adrian P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Confluence is Organization in Action.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence stands out for its advanced hierarchical organization features, which allow you to structure information clearly and logically within "spaces" and "pages." Another distinctive feature is its extensive support for content customization, such as the use of macros that allow you to include pivot tables, charts, or rich content directly on pages.

What is your favorite aspect of this product?

Real-time collaboration, as it allows multiple team members to work on the same page simultaneously without interruptions. Additionally, the pre-designed templates for projects, notes, and reports are a valuable resource that saves time and enhances presentation.

What do you dislike most about this product?

Performance on complex pages could be improved, as they can become slow when they contain a large amount of content or macros.

What recommendations would you give to someone considering this product?

Confluence is an excellent tool; its ability to create shared spaces, customize content through macros, and use pre-designed templates makes it a versatile option for teams of all sizes. If your company values smooth communication and organization, Confluence is a strategic investment that will enhance team productivity and coordination.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Confluence Comparisons