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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.2 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 87

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

86

Planning and Scheduling

86

Time & Expense Tracking

86

Reporting

86

Hierarchical Task Management

85

Dependency and Milestone Tracking

83

Budget Management

83

Mobile Access

79

Vendor Capability Ratings

Average 85

Quality of Features

89

Business Value Created

88

Breadth of Features

86

Ease of Implementation

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Availability and Quality of Training

83

Vendor Support

81

Confluence Reviews

Priyanka A.

  • Role: Industry Specific Role
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Documentation and teamwork with Confluence

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

It's really simple to design places and collaborate with other peers to finalize the layout and specifications. It is simple to distribute material. It's a wonderful idea to give folks who don't have easy accessibility to the website the ability to download webpages as Pdf files.

What is your favorite aspect of this product?

Solves several management issues by providing an all-in-one tool for corporate information. It's simple to publish and simple to use, making it a fantastic resource for new workers or staff transitioning to various divisions within the company.

What do you dislike most about this product?

Document formatting is difficult when individuals are accustomed to Microsoft Office formatting. Owing to the many icons, it might be harder to identify all of the keys and require extra time to learn.

What recommendations would you give to someone considering this product?

It is the finest software to use if you want documentation for your setting. Just use the web-based solution to avoid the need for infrastructure installation and configuration.

Pros

  • Effective Service
  • Saves Time
  • Respectful
  • Client Friendly Policies

Megan C.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Creation, organization, and discussion of work

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence provides it simple to organize and locate the knowledge you want. Put relevant pages in a separate folder for your business, your company, or cross-functional initiatives. A place in Confluence may be made open to just yourself or the entire organization, depending on privileges. Page forests, which establish a shows that majority of pages inside a space, emphasize subjects on parental pages and assist in navigation

What is your favorite aspect of this product?

Confluence is a collaborative workplace where you can develop and manage all of your tasks. Confluence, unlike word and document solutions, is cooperative, allowing your organization to accomplish their finest work collaboratively. From technological team members and project administration to advertising, human resources, and financial, the more individuals who utilize it, the more advantage organizations get.

What do you dislike most about this product?

I sometimes struggle with configuring several of the tables because it is annoying when something doesn't do what users want anyway and it takes a long time to rectify the problem. Scanning was severely hampered, and there was no way to link paperwork. Permits were also poorly managed. Over the previous six months, performance has deteriorated and is currently quite sluggish. The whole configuration management is indeed perplexing.

What recommendations would you give to someone considering this product?

It goes without saying that Confluence integrates well with Atlassian products. Its pages are ideal for displaying Jira Applications tickets or Trello boards and communities. Inserting Test scripts on any Confluence articles is as simply copying and pasting, or correct on bold letters to generate new individual tickets from existing page. If you use Trello, you could make changes to your boards directly from Confluence webpages.

Pros

  • Unique Features
  • Caring
  • Respectful
  • Over Delivered

America C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

CONFLUENCE surprised us with how useful it is

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Our company uses CONFLUENCE in almost all departments, as it has helped us to organize daily tasks and assign activities to staff. The best thing is that all the information is stored in one place, which makes it easy to search and access.

What is your favorite aspect of this product?

The search option is very useful to find tasks, projects or any other notes that have been made in the project, it saves us the time to search for each of the projects. Being able to follow the files that are in the cloud and know who is editing them is a great advantage.

What do you dislike most about this product?

It does not have a Gantt chart to see the progress of the activities. If it had a chat, it would be much easier to communicate between employees or some integration with an instant messaging application. Some team members found it difficult to use because of its many tools.

What recommendations would you give to someone considering this product?

We found it to be a very complete tool for what we need within our organization. Keeping an order with the assigned projects, having interaction with the rest of the project members leaving comments and important notes on the tasks makes the software more dynamic and useful.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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