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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.2 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 87

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

86

Planning and Scheduling

86

Time & Expense Tracking

86

Reporting

86

Hierarchical Task Management

85

Dependency and Milestone Tracking

83

Budget Management

83

Mobile Access

79

Vendor Capability Ratings

Average 85

Quality of Features

89

Business Value Created

88

Breadth of Features

86

Ease of Implementation

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Availability and Quality of Training

83

Vendor Support

81

Confluence Reviews

Camila J.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Atlassian Apps - Solutions in Your Hands

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is mostly used for documentation. Several divisions rely on it as their primary source of documentation. As I know, it is utilized by Engineers, IT, Management Consulting, Sales, and other departments. It has a nice user interface for training and security systems, also widgets (plug-ins) if extra features are necessary.

What is your favorite aspect of this product?

The interface is simple and intuitive, and the design is adaptive. The software is always being improved, as seen by new dashboard, searching, working practices, and workflows capabilities. A large variety of connection packages are available to augment base capabilities 

What do you dislike most about this product?

Customers have reported, like with other Atlassian services, that portions of Confluence are tough to understand straight away. Confluence isn't really a free program, however it does provide free week-long tryout.

What recommendations would you give to someone considering this product?

JIRA is an excellent tool for organizing needs, tasks, test or acceptance processes. Confluence's website is ideal for small to big enterprises looking for reliable data exchange solutions.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Caring

Lisa J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2022

Confluence, excellent team collaboration software.

Likeliness to Recommend

7 /10

What differentiates Confluence from other similar products?

Using confluence has made assigning tasks easier. We have setup a dedicated team as they already know what to do and the deadline is also known to them. This enables them to be much productive and efficient and do their work in a systematic way.

What is your favorite aspect of this product?

It’s an affordable app with amazing features. Fits in all type of organizations making as they have a smooth workflow which helps the company flourish.

What do you dislike most about this product?

If someone else is making changes your own mail will be filled with updates. This overloads the phone with notifications which is very annoying and the users might unsubscribe from mail.

What recommendations would you give to someone considering this product?

I would suggest them to enhance some of their features like setting their notifications or else the app is all good and ready to use.

Pros

  • Trustworthy
  • Inspires Innovation
  • Respectful
  • Security Protects

Cons

  • Vendor's Interest First
  • Slower Product Innovation
  • Wastes Time

Millie I.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Confluence is an amazing application for databases

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Enables sharing and insights across totally different departments. Ability to check content in alternative departments. The ability for all users to own public access to make their content. The option to insert different pages or documents makes it easier to stay in confluence and not ought to toggle to different applications.

What is your favorite aspect of this product?

I realize Confluence is simple to use for collecting my thoughts, documents, research, and providing resources to my company. It’s easy to feature content, however additionally easy to share links and find what I want with the handy dandy search functionality. I will simply create a page or space private, limit the audience or open it up to everyone. Simple to manage access. I love how individuals who have view-only access will post comments/questions regarding content while not messing up my work.

What do you dislike most about this product?

Documents format is often fiddly and problematic. Generally, we discover ourselves in a situation, where we simply use basic document formatting to avoid spending overtime attempting to urge additional advanced formatting in place. There’s no method of period collaboration when editing documents in Confluence. This can be a typical feature for Google Drive, and Confluence would heavily advantage of} having the same system in place. The general interface isn’t precisely the most user-friendly. We had multiple cases of team members complaining about how much difficult its interface is and requesting additional training.

What recommendations would you give to someone considering this product?

With all its limitations, I would suggest using Confluence to about each organization that needs a tool for advanced documentation control. By default, it’s a software system for team collaboration, however, it can of course do far more than simply that. With just a bit of additional effort, you’ll implement integration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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