Atlassian

Confluence

Composite Score

9.0 /10

CX Score

9.2 /10

179 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

8 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

6 Top Rated Capabilities

4 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative

5% Neutral

94% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Fair

Feature Ratings

Average 87

Collaboration

Document Management

Workflow Management

Resource Management

Planning and Scheduling

Time & Expense Tracking

Reporting

Hierarchical Task Management

Dependency and Milestone Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 9.2

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

katie w.

Role: Finance
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Unbelievably efficient with project collaboration.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Valuable tool with organizing project and for document collaboration. Amazingly efficient to record progress of our project. Effective with task planning and assignment. Cloud based with no installation required for it's online.

What is your favorite aspect of this product?

Amazing how it's easy to access since it's online. Reliable to track the progress of our project. Unbelievably effective with team collaboration. Convenient with task prioritization.

What do you dislike most about this product?

It's a great platform with effectiveness for project planning.

What recommendations would you give to someone considering this product?

Unbelievably happy with it's convenience with project planning. Super impressive with Intergration with third party application. Incredible with document collaboration and file sharing. Terrific with templates which are awesome and easy to implement.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Airton O.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Content and workflow management.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Teams can collaborate on projects, set deadlines, and track each other using Confluence. Search engines, page archiving, and hierarchical page trees are simplified. To make the information more alive, you can use themes and personalize them with your own touches, such as GIFs, photos and videos. With popular programs and platforms like Jira, Team Calendars, and Trello, you can power Pages.

What is your favorite aspect of this product?

I like Confluence has great capabilities to: Deploy on-premises and in the cloud. Employees can write content, meeting notes, product specifications, and research reports using the editing tool. Allows you to go to documents and comment on them. In one place, you can publish, organize and access company information. Content editing options are available. Images and videos can be added to documents, text can be organized in blocks or tables, and critical comments can be highlighted.

What do you dislike most about this product?

Confluence is expensive for small businesses.

What recommendations would you give to someone considering this product?

For the following, I recommend Confluence: To create pages, collaborate with team members, and keep track of all your tasks in one place. You can create a knowledge base and use it to provide customers with quick answers and automate the processes behind all project plans.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ilana S.

Role: Consultant
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Easy to use but not very fancy

Likeliness to Recommend

7 /10

What differentiates Confluence from other similar products?

It makes communication between different teams seamless. Passing knowledge along is incredibly easy.

What is your favorite aspect of this product?

How I can find information from all around the company in one place.

What do you dislike most about this product?

I dislike how few features Confluence has, its very bare bones from my perspective.

What recommendations would you give to someone considering this product?

Make sure you need it before you get it, I think workfront is better honestly.

Pros

Effective Service
Acts with Integrity
Appreciates Incumbent Status
Helps Innovate

Cons

Wastes Time
Less Efficient Service
Less Generous

Confluence

What is Confluence?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

1 Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Time & Expense Tracking Ability to track time for planning and estimating

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Document Management

Knowledge Management

Confluence Reviews

katie w.

Unbelievably efficient with project collaboration.

Likeliness to Recommend

Pros

Airton O.

Content and workflow management.

Likeliness to Recommend

Pros

Ilana S.

Easy to use but not very fancy

Likeliness to Recommend

Pros

Cons

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Since last award

Feature Ratings

Collaboration

Document Management

Workflow Management

Resource Management

Planning and Scheduling

Time & Expense Tracking

Reporting

Hierarchical Task Management

Dependency and Milestone Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support