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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.2 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 87

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

86

Planning and Scheduling

86

Time & Expense Tracking

86

Reporting

86

Hierarchical Task Management

85

Dependency and Milestone Tracking

83

Budget Management

83

Mobile Access

79

Vendor Capability Ratings

Average 85

Quality of Features

89

Business Value Created

88

Breadth of Features

86

Ease of Implementation

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Availability and Quality of Training

83

Vendor Support

81

Confluence Reviews

Ivan C.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

The go-to Knowledge Management Platform

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence is a perfect tool for Knowledge Management and Document Management, they are well integrated with JIRA on task management which allows documentation seamlessly.

What is your favorite aspect of this product?

Seamless integration with JIRA, faster document development.

What do you dislike most about this product?

The mobile version of Confluence is not that friendly, would hope to see that get improved over time.

What recommendations would you give to someone considering this product?

If you are considering adopting Confluence for Knowledge Management, and have JIRA in place currently, this product will make your life a whole lot easier. Confluence has a rather short coming on its mobile version so if that is something you are heavily evaluating, please see if Mobile version is much needed.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Annette B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

superior and more proactive PM strategy

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Even though there are other task management options available, task implementation and management of CONFLUENCE is remarkably imperative and it is also the aspect that makes it unique and competitive in the market. CONFLUENCE is suitable for every firm, independent of its IT architecture, because of its versatility.

What is your favorite aspect of this product?

My favorite aspect is its automation and the fact that it can construct task reports on its own that are constantly refreshed with new assignments. It also automatically notifies members of the team of new work allocated to them. Whenever we add a task to project notes, it will be immediately distributed to all the places we want. There are also several file-sharing choices available allowing us to share documents in nearly any format.

What do you dislike most about this product?

This master project management solution does not bother me in the least. The only objection I have is that its pages are extremely overloaded with content, offering far too much for the customer to study on their first visit, which can be overwhelming.

What recommendations would you give to someone considering this product?

Like you, I was concerned about whether it was appropriate for our needs or whether it would aid us in task management: Another issue was the complexity that the tool adds to management, but when we implemented it, we were blown away by how different it is from others in terms of functionality, scalability, flexibility, simplicity, and administration. You should give it a try.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

David C.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Super powerful project management solution

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

CONFLUENCE is a superior and more proactive PM strategy that lets our team plan and collaborate without having to worry about keeping track of everything in one place because we can integrate any system or app to acquire data. Its decision-making capabilities and decision pages are so valuable and cut our work in half.

What is your favorite aspect of this product?

CONFLUENCE equips us with the appropriate and powerful tools we need to collaborate, finish projects, manage tasks, and review tasks. CONFLUENCE has made it amazingly easy to build searchable documents. CONFLUENCE pages, on the other hand, are a significant plus in the features box: they are more engaging and may be used to schedule meetings, assign and prioritize tasks, and reach decisions.

What do you dislike most about this product?

The only drawback is that we must upload files rather than link to directories on our computer; nonetheless, uploading is a straightforward drag-and-drop operation. It can be difficult to make exact adjustments in this system. It may appear scary at first, but it is manageable once we get the feel of it.

What recommendations would you give to someone considering this product?

This project management tool was a game-changer not only for me but for my entire team. Its amazing quality will shock and stun you with how well and properly and professionally it is crafted and structured. If you're looking for the best PM technology, go for it right away.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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