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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.2 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 87

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

86

Planning and Scheduling

86

Time & Expense Tracking

86

Reporting

86

Hierarchical Task Management

85

Dependency and Milestone Tracking

83

Budget Management

83

Mobile Access

79

Vendor Capability Ratings

Average 85

Quality of Features

89

Business Value Created

88

Breadth of Features

86

Ease of Implementation

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Availability and Quality of Training

83

Vendor Support

81

Confluence Reviews

Michael S.

  • Role: Consultant
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Solid platform to manage projects

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

The intersection appears to be very modern and tidy. In terms of what it is capable of, it outperforms its competitors admirably. It's easy to use, has good functionality, and keeps everything looking current. Many macros can be added to improve functionality and tailor it to the needs of your team.

What is your favorite aspect of this product?

The main aspect that I like about CONFLUENCE is tracking features. Through this, I can easily keep track of our project where we are what we need to do to complete it on time without any error. We can also integrate third-party apps based on our requirements, as that information is useful when presenting. CONFLUENCE eliminates reliance on specific individuals and facilitates knowledge sharing among team members.

What do you dislike most about this product?

However, I find it annoying that when I try to edit a page, the entire page reloads, which I believe disrupts my eyes and brain. The tool is a little difficult to use at first, and it takes some digging to get used to it. For easier access, it requires a more intuitive user interface.

What recommendations would you give to someone considering this product?

Confluence's version control features appeal to me because they are simple to use and make changes visible. Building account dashboards with tasks from various business reviews were also a useful feature, though it came with some drawbacks. We can manage all project-related documents in one place, allow multiple people to collaborate using online docs, and ensure that all project documents have transparent content.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Jannis K.

  • Role: Finance
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Keep track of project

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Because it serves as a knowledge base for our company's content, it is extremely useful for finding information and referencing for training. It can also be used as a reference when checking metrics and product information within the company, which is critical for upper management decision-making.

What is your favorite aspect of this product?

The best aspect of CONFLUENCE aids in better documenting and phrasing requirements, which is especially useful in remote work environments where information is frequently misinterpreted. It also aids us in scheduling one-on-one meetings with team members and keeping track of progress, feedback, and objectives. It gives agility to our project management process and we were able to create it in less time.

What do you dislike most about this product?

It should improve its search capabilities; more precise search results will draw in more users. To reach better markets, the ticket processing timeline should be improved. Because of the various icons, it can be difficult to locate all of the buttons and understanding takes longer.

What recommendations would you give to someone considering this product?

The confluence appears to be very modern and clean. It performs admirably in comparison to its competitors for what it is capable of. It's simple to use, has good functionality, and makes everything look fresh and current. Numerous macros can be added to enhance functionality and tailor it to your team's needs.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jendrik H.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Proactive Project management framework

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Even though there exist alternative process management choices obtainable, CONFLUENCE's project execution and monitoring are critical, and it is what distinguishes it from the competition. Along with its adaptability, CONFLUENCE is suited for every company, regardless of its IT infrastructure.

What is your favorite aspect of this product?

My favorite feature has been its automation and indeed the notion as it could generate project summaries on its behalf which are updated projects regularly. This even automatically alerts staff members when a new project is assigned to individuals. While we add an assignment to program comments, it is automatically disseminated to all of the locations we choose. There are also various file-sharing services available.

What do you dislike most about this product?

I'm not bothered in the slightest by this comprehensive task administration system. My sole criticism though is that panels are crammed with information, providing way excessively much for a consumer to absorb during their first arrival, which could be intimidating.

What recommendations would you give to someone considering this product?

We were anxious, as you were, over whether it had been fit for our requirements or whether that may help us handle our tasks: Another worry was indeed the tool's added complication to control; nevertheless after we installed it, we became astounded by how unique it is from competing tools in aspects of capabilities, adaptability, versatility, clarity, and governance. You must try it out!

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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