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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.2 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 87

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

86

Planning and Scheduling

86

Time & Expense Tracking

86

Reporting

86

Hierarchical Task Management

85

Dependency and Milestone Tracking

83

Budget Management

83

Mobile Access

79

Vendor Capability Ratings

Average 85

Quality of Features

89

Business Value Created

88

Breadth of Features

86

Ease of Implementation

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Availability and Quality of Training

83

Vendor Support

81

Confluence Reviews

Babu S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent Software for Document Management

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

I feel that confluence has a very good user interface and user friendliness. These two allows users to explore the pages on their own and an absolute beginner can become an expert in less period of time.

What is your favorite aspect of this product?

The ability to track version control without ease and add multiple sources/ charts makes the users to prefer confluence over other softwares

What do you dislike most about this product?

There is no specific dislikes for this product. I am happy to use confluence for the rest of my life ( If given an option )

What recommendations would you give to someone considering this product?

Please read the community pages and understand the product before buying it. The product has more capabilities than we can imagine

Pros

  • Helps Innovate
  • Continually Improving Product
  • Effective Service
  • Inspires Innovation

Abdulloh C.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to use and maintain. Good third party support

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

The link between attlasian products work wonders. Using their ecosistem we can switch between product seamlessly. The editor itself is improving and have a good autosave feature. Permission and role management is easy to use and implement even for non IT guy. Business team can use the tool seamlessly without feeling intimidated. Good support of feature for "coding" related text. Catalog and indexing also great and easy to use.

What is your favorite aspect of this product?

Role and permission access ease to use won my heart. Other than that, the ease of integration with other popular product is good. There is a lot of third party integrations and template to use too.

What do you dislike most about this product?

Sometime without clear notification, product might have small problem like inaccessible or edit not working properly. But vendor support will quick to resolve the issue. It will be good if we have notification earlier though.

What recommendations would you give to someone considering this product?

Manage user well since it cost money. Manage permission well so different role can work on the same space with different content catalog.

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Vendor Friendly Policies
  • Under Delivered

Hamilton T.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"Excellent multi-user documentation tool"

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is a great program it has more features and better customization than other programs.

What is your favorite aspect of this product?

Excellent instrument for coordinating the exchange of information and storing documents that may be accessed by more than one team. It is simple to use.

What do you dislike most about this product?

Alternate user interfaces and layouts might be an option.

What recommendations would you give to someone considering this product?

An excellent tool for documenting and collaborating with your team. It's a great tool for keeping track of all of the project's documentation. A 3rd party tool is no longer required to produce a document using Confluence's online editor. Confluence has a wonderful capacity to import documents from different formats and create a ready-to-edit document. User stories and tasks must be integrated with Jira service for an end-to-end collaborative experience.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

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