Atlassian

Confluence

Composite Score

9.0 /10

CX Score

9.2 /10

179 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

8 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

6 Top Rated Capabilities

4 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative

5% Neutral

94% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Fair

Feature Ratings

Average 87

Collaboration

Document Management

Workflow Management

Resource Management

Planning and Scheduling

Time & Expense Tracking

Reporting

Hierarchical Task Management

Dependency and Milestone Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 9.2

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Deepti Y.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Totally Satisfying and easy to use

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

It is easy to use its mobile accessibility is too useful which help in maintaining all task aligned easily.

What is your favorite aspect of this product?

Its mobile accessibility feature

What do you dislike most about this product?

Costing Part

What recommendations would you give to someone considering this product?

Its Centralized repository feature make it very unique and with it task management made too easy.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Maria Andrea S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Increases Team Collaboration Potential

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence stands out for its ability to connect dispersed knowledge across the organization, its integration with other tools in the Atlassian suite, such as Jira and Trello, and its document change tracking and review functionality. In our organization, we use Atlassian Confluence to foster cross-team collaboration and centralize content creation and management.

What is your favorite aspect of this product?

I like it because it allows the creation of documents, tables, charts, graphs, mind maps, among others, all in one place. The software addresses the business problems of miscommunication and information sharing by allowing users to create, organize and share content in real time.

What do you dislike most about this product?

The interface can be overwhelming for new users, and there may be some performance issues with the software in certain circumstances.

What recommendations would you give to someone considering this product?

While Atlassian Confluence is best suited for specific scenarios, we believe Atlassian Confluence is suitable for teams that need to centralize information and foster real-time collaboration

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Gabriel F.

Role: Sales Marketing
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

it goes without saying that such a tool is simply

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

The key difference of Confluence is that it can be used to generate and distribute documentation with others. We should be able to work on creating, editing, as well as reviewing documents with our colleagues, and this has enhanced our working efficiency significantly.

What is your favorite aspect of this product?

It gives me great joy to write in Confluence because of the vast ways it allows me to tailor the platform. This saves me and my team time to work with, because I have the ability customize it to our project and team, meaning everything is in one place and I don’t have to jump between different applications!

What do you dislike most about this product?

But there is one thing which I don’t like in Confluence – it can be quite confusing for those who use different tools, but not this type. However, one need some practice and requires some time constantly, to become familiar with the operations of the device.

What recommendations would you give to someone considering this product?

All in all, I would recommend Confluence to any team which is in a constant search of project managing tool. It also has Collaboration, Customization, Efficiency and Information Management features that are very useful in any company.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Confluence

What is Confluence?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

1 Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Time & Expense Tracking Ability to track time for planning and estimating

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Document Management

Knowledge Management

Confluence Reviews

Deepti Y.

Totally Satisfying and easy to use

Likeliness to Recommend

Pros

Maria Andrea S.

Increases Team Collaboration Potential

Likeliness to Recommend

Pros

Gabriel F.

it goes without saying that such a tool is simply

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Document Management

Workflow Management

Resource Management

Planning and Scheduling

Time & Expense Tracking

Reporting

Hierarchical Task Management

Dependency and Milestone Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support