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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.2 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 87

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

86

Planning and Scheduling

86

Time & Expense Tracking

86

Reporting

86

Hierarchical Task Management

85

Dependency and Milestone Tracking

83

Budget Management

83

Mobile Access

79

Vendor Capability Ratings

Average 85

Quality of Features

89

Business Value Created

88

Breadth of Features

86

Ease of Implementation

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Availability and Quality of Training

83

Vendor Support

81

Confluence Reviews

Alice M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A shared project management workspace

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

CONFLUENCE was really amazing. According to our demands, I found CONFLUENCE to be good for team collaboration and project management. Confluence was entirely powerful and different from all of those tools, and it contains a lot of complex capabilities that alternatives don't have. We are seeking a shared workspace similar to Confluence and have looked at many alternatives and finally found Confluence.

What is your favorite aspect of this product?

Its personalization, in my opinion, is one of its primary strengths because it provides me the option to work with my own preferences. With its help, I am able to quickly and easily manage assignments, build communities, find, share, and discuss ideas, ask for advice, and obtain feedback from the team members. Its robust search engine and well-structured page trees make sure that material is constantly accessible and simple to find.

What do you dislike most about this product?

It is challenging to browse since some users remark that confluence takes some getting used to. Although we can access the file and save it, we are unable to view the changes that have recently been made to it. However, in general, the application is excellent, and the technical staff has fixed every minor issue we found.

What recommendations would you give to someone considering this product?

Users have the capacity to store organized, comprehensible communal information. Additionally, it is a welcoming and social environment where anyone with permission can make announcements and ideas, promote involvement and engagement, and receive immediate feedback that is automatically saved.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ashley R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Great tool for promoting workplace autonomy

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

My company has found that using Atlassian Confluence to collaborate has helped us improve communication across departments and increase our level of autonomy as a whole. It has been incredibly helpful for my coworkers and me to be able to collaborate on sales, marketing, product, and support documents from our home offices in different parts of the country. We've been able to get more done in less time and better serve our clients thanks to this helpful tool.

What is your favorite aspect of this product?

Atlassian Confluence is ideal for autonomous, cross-functional teams that need fast access to a large body of information that may not be housed in a single department. This tool may not be as beneficial if your firm is run in silos, with strict guidelines around who owns what.

What do you dislike most about this product?

When several people are contributing to the same shared team area, it's simple for things to get chaotic if proper precautions aren't taken. It's not always possible to get perfectly aligned page formatting. For instance, consider the use of indentation and line space.

What recommendations would you give to someone considering this product?

All of our Product Owner and Product Management documentation is stored on Atlassian Confluence. To top it all off, this is where all of our Product-related teamwork and study gets done. However, the entire company relies on it as a resource, not just the Product team. The lack of a standardized place to store reports, meeting minutes, and study results was addressed.

Pros

  • Enables Productivity
  • Effective Service
  • Security Protects
  • Helps Innovate

Emily B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

All-in-one collaboration platform

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Atlassian Confluence is a platform for teamwork and information exchange that has helped our company greatly improve its operations. The platform is accessible to all users and features a straightforward interface, enabling our company to set up shared workspaces where employees can efficiently complete a wide range of assignments. It's steady, and it's facilitated the simple expansion of our holdings.

What is your favorite aspect of this product?

Aids in the development of specialized work areas, wherein employees may carry out their duties in a relaxed and conducive setting. Integrating with other Atlassian products, as well as third-party apps, makes the platform more robust. It's easy to implement, fits any budget, and can help any business expand its operations.

What do you dislike most about this product?

There was a difficult learning curve for some of our less tech-savvy consumers to become proficient on the site. Some users may find it inconvenient that customer service is only offered in English.

What recommendations would you give to someone considering this product?

If an organization's goal is to increase productivity by 50 percent, then Atlassian Confluence is the tool to use since it facilitates the creation of several shared workspaces and the exchange of ideas among employees. Workflow and productivity will both increase because to the platform's ability to centralize and standardize a variety of tools and processes.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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