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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.2 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 87

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

86

Planning and Scheduling

86

Time & Expense Tracking

86

Reporting

86

Hierarchical Task Management

85

Dependency and Milestone Tracking

83

Budget Management

83

Mobile Access

79

Vendor Capability Ratings

Average 85

Quality of Features

89

Business Value Created

88

Breadth of Features

86

Ease of Implementation

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Availability and Quality of Training

83

Vendor Support

81

Confluence Reviews

Nachiket P.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

The Best Team Workspace for a Product Firm

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence differentiates itself from the rest of the products similar to it by providing unique features like Presentation mode for its templates (which themselves are sourced from best-in-class Product firms).

What is your favorite aspect of this product?

Confluence hosts a whole lot of great features, such as Spaces, Access management, document upload, and on-platform editing among others. But. the feature I like the most is the Templates. Our Product team at ZS uses readily available templates of Creative Brief, Product Requirements, and Product Roadmap for goal planning, requirement gathering & requirement documentation, and roadmap planning respectively. The best thing is we replicate these templates as-is for all the products in our product portfolio and this helps maintain the standardization of the documents.

What do you dislike most about this product?

There is nothing that I dislike about Confluence. The only thing which I would suggest is that Confluence pages are cluttered with information, providing too many things for the user to explore on the first try, which becomes intimidating. Maybe the Overview page of a Space could be simplified further and a help guide link could be provided to understand the host of features provided in detail.

What recommendations would you give to someone considering this product?

I would recommend every team working on building Products use Confluence for team management and knowledge sharing. It has all the things that a team needs - starting from something as simple as a place to capture meeting notes to something as important as a template to prepare a detailed roadmap of the product involving goals and budget constraints among others. It will help increase transparency and increase team efficiency by at least 50%.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Inspires Innovation

Magreat W.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Superb PM tool with an intuitive UI

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Among the many helpful tools available, Confluence is a standout for easing the burden of project documentation and administration. Differentiating features include incorporating Jira problems into document creation and allowing team-wide collaboration. Tables can be added and formatted with ease. When it comes to recording sprint ceremonies, making decision logs, and documenting technical documentation, Confluence is an excellent choice.

What is your favorite aspect of this product?

Confluence allows us to effortlessly tag, collaborate, and comment on papers with coworkers. I can access the JIRA project management system via it is a plus. The seamless nature of managing projects and products directly results from Confluence's ability to interface with all other Atlassian products. The user interface is intuitive; I can browse the workspaces of other teams, create my own, and encourage others to chip in.

What do you dislike most about this product?

Confluence has excellent characteristics as a collaboration tool. So nothing much to complain about. Although it is a little pricey, Confluence is ideal for large corporations and is out of reach for startups. To get the page layout I want, I'll need to be familiar with the available macros and make do with the restricted options.

What recommendations would you give to someone considering this product?

The time and effort saved and the increased transparency that results from teamwork proves that Confluence is a worthwhile investment. Support for Jira and Bitbucket integration is also quite helpful. It helps in the smooth flow of ideas across multiple teams. Confluence handles all of my company's paperwork, from business and functional analysis papers to meeting documents.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Sumit K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Great Features to Use

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

It had great UI design for beginners to use and easy to understand the features. Great to Collab with colleagues and disuses about the further plan of the project and update it among the colleagues and client

What is your favorite aspect of this product?

It had amazing Collab feature and a great workspace to plan and discuss with the client and colleague about the upcoming project.

What do you dislike most about this product?

We faces some lag issues while working on it and it should be updated. We have being using for a long time and now we are facing these issues

What recommendations would you give to someone considering this product?

Highly recommend to organisation to implement it with employees and can be used as great platform for discussion.

Pros

  • Helps Innovate
  • Reliable
  • Altruistic
  • Continually Improving Product

Cons

  • Less Transparent
  • Less Productive
  • Under Delivered

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