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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.2 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 87

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

86

Planning and Scheduling

86

Time & Expense Tracking

86

Reporting

86

Hierarchical Task Management

85

Dependency and Milestone Tracking

83

Budget Management

83

Mobile Access

79

Vendor Capability Ratings

Average 85

Quality of Features

89

Business Value Created

88

Breadth of Features

86

Ease of Implementation

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Availability and Quality of Training

83

Vendor Support

81

Confluence Reviews

Tori A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

I would always choose Confluence again!

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

We are currently using it to store and share our project documents with our colleagues and superiors and it has been of great benefit due to a vast improvement in our workflow, information distribution, communication and internal collaboration. It's nice to have such an extraordinarily amazing resource as Atlassian Confluence.

What is your favorite aspect of this product?

I like Confluence for its ease of use, user interface simplicity and other operational features that allow for more organized and efficient management of documents within a single space; which has helped promote collaboration and improve information flows exponentially. Atlassian Confluence has a good support staff and the cost of this product does not escape our budget at all.

What do you dislike most about this product?

It is not the most intuitive or user-friendly software, but with practice you will overcome the learning curve and take advantage of its many benefits.

What recommendations would you give to someone considering this product?

Atlassian Confluence is here to stay because of its ease of use and the practical way it connects teams and improves the flow of information and documents. We can take great advantage of its ability to manage documents, make information flow better and keep teams connected to ensure high productivity and good results. I would highly recommend this software.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Paul C.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

A flexible workspace for any kind of projects

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

We were able to focus on the important things and give our staff the resources they required thanks to Confluence. Another beautiful aspect that makes it unique is that because tasks are contextualized in this system as they are created from the project planning page, reducing the back-and-forth chatter, review meetings, and ambiguity that are all too typical for our team projects.

What is your favorite aspect of this product?

On Confluence, we can generate project planning pages for every kind of our project. Our team members as well as other participants and stakeholders can visit this page at any time and from any location, contribute, and leave comments with feedback or inquiries. We now have a central location where all our teams and divisions can publish, monitor, and communicate inside and outside of our organization thanks to CONFLUENCE.

What do you dislike most about this product?

I do believe there is a decent variety of features available in the CONFLUENCE system. But the style requirements or the necessity to create numbered or unnumbered lists with many sections for a tiny entity frustrate me much more than any other because for this purpose there aren't many choices.

What recommendations would you give to someone considering this product?

Confluence enables project managers to concentrate on planning, carrying out tasks, and making sure everyone crosses the finish line unscathed. All teams, from sales to engineering, may make announcements, develop corporate culture, and receive immediate feedback if you collaborate and inspire them to do so. CONFLUENCE offers teams a flexible workspace where they make changes as needed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Peter P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Best fit for our business model

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Launching any project, getting in touch with the other team members, and making sure everyone is following the same path has become straightforward and automatic procedures thanks to Confluence and its advanced features for project management and completion of projects. The time and resources it takes to complete a project have been cut down thanks to CONFLUENCE.

What is your favorite aspect of this product?

We now have all the tools and access to the data and material we need to complete our tasks in a single place, and because of these provided comforts, we heartily adore Confluence. As a team, we are able to work constructively and simultaneously to complete tasks and reach our ultimate objective rather than relying on a single project manager to motivate everyone to the end zone.

What do you dislike most about this product?

When composing and attempting to style text exactly how you'd like it, there are some things that can be frustrating or that are presumably conceivable but difficult to figure out how to achieve. It is possible to make features more discoverable, and criticism of the current format of the documentation would be helpful for new writers to overcome their blockages.

What recommendations would you give to someone considering this product?

When it comes to automating tasks, Confluence works intelligently. It provides users with the best tools, enabling them to schedule tasks in advance, such as what needs to be done, when, and where a status report on outputs may be made, and who is responsible for what. Users can also track the performance of team members.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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