Atlassian

Confluence

Composite Score

9.0 /10

CX Score

9.2 /10

179 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

8 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

6 Top Rated Capabilities

4 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative

5% Neutral

94% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Fair

Feature Ratings

Average 87

Collaboration

Document Management

Workflow Management

Resource Management

Planning and Scheduling

Time & Expense Tracking

Reporting

Hierarchical Task Management

Dependency and Milestone Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 9.2

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Ricardo M.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Great knowledge base

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Clear integration with Atlassian ecosystem

What is your favorite aspect of this product?

Very easy to document and organize information

What do you dislike most about this product?

There's no useful AI features at the moment.

What recommendations would you give to someone considering this product?

It's a very complete product that is very useful to document projects

Pros

Reliable
Enables Productivity
Security Protects
Helps Innovate

Ahikam K.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

One easily accessible source of knowledge

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence simplifies quick browsing of important pages and efficient sorting of information. It excels at creating a clear path for knowledge sharing between team members. I love the fact that it fosters collaboration, creates versatile tracking methods, and always has open channels for feedback, which helps manage our knowledge base and create and document reports.

What is your favorite aspect of this product?

The best thing about Confluence is the card system, where any member can create a card with tasks and send it to members to ensure it is updated and documented as required. I love the tagging and commenting features, which enhance our understanding of the content within each card. I also like the ease of creating forms and reports, and the ease of sharing them and documenting comments on them.

What do you dislike most about this product?

There are no downsides to Confluence, it's easy to learn and surprisingly useful.

What recommendations would you give to someone considering this product?

I recommend Confluence as it greatly improves the knowledge base and delivers impressive results to any team that takes advantage of its features as required.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Raymundo A.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Powerful collaboration tool

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence excels with its comprehensive document management capabilities and seamless integration with other Atlassian products.

What is your favorite aspect of this product?

My favorite aspect is the collaborative editing and detailed documentation features that enhance team productivity.

What do you dislike most about this product?

I dislike the interface complexity which can be overwhelming for new users.

What recommendations would you give to someone considering this product?

Invest time in learning the interface and integrating it with other Atlassian tools for optimal efficiency and collaboration.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Confluence

What is Confluence?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

1 Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Time & Expense Tracking Ability to track time for planning and estimating

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Document Management

Knowledge Management

Confluence Reviews

Ricardo M.

Great knowledge base

Likeliness to Recommend

Pros

Ahikam K.

One easily accessible source of knowledge

Likeliness to Recommend

Pros

Raymundo A.

Powerful collaboration tool

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Document Management

Workflow Management

Resource Management

Planning and Scheduling

Time & Expense Tracking

Reporting

Hierarchical Task Management

Dependency and Milestone Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support