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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.2 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 87

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

86

Planning and Scheduling

86

Time & Expense Tracking

86

Reporting

86

Hierarchical Task Management

85

Dependency and Milestone Tracking

83

Budget Management

83

Mobile Access

79

Vendor Capability Ratings

Average 85

Quality of Features

89

Business Value Created

88

Breadth of Features

86

Ease of Implementation

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Availability and Quality of Training

83

Vendor Support

81

Confluence Reviews

William B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic tool for projects

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

My experience with Confluence has been really good and I think that when it comes to finding a tool for all your projects, this is the way to go, it’s great for organizing your information and sharing things with your teammates in an instant, and when it comes to the integration of it with other Atlassian products, it becomes a powerful tool that doesn’t compare to any other in terms of data transfer and synchronization. The use of Confluence in our business has also greatly improved our workflow since it has a home page and a company hub where we can see all relevant news.

What is your favorite aspect of this product?

My favorite thing about Confluence is the fact that the interface has everything my team and I need for streamlining our project management. Features that are included like the whiteboards really help when it comes to collaborating and creating new ideas for next projects, and it’s a good ally when we need to extract data from other tools because the integration is easy and we can continue to generate new ideas quickly. This tool allows us to create as many projects as we want, which is one of my favorite aspects too, because we are never worried about running out of tools to work on what we need to do.

What do you dislike most about this product?

I don’t like that, at the beginning, the platform seems too overwhelming, and as a new user, it was really difficult to find myself using it daily because I didn’t understand or couldn’t locate a lot of the key features that are used for project management. There are a lot of things happening in the same place, as well as too many customization features, that you can get lost in it. I also don’t like that sometimes the program slows down all of a sudden and working on it becomes difficult too, because it’ll take longer amounts of time to load the necessary information.

What recommendations would you give to someone considering this product?

My recommendation for people looking to use this product is to really deep dive into the documentation and be patient when trying to learn every feature, it can take a lot of time to really see results in your usage of the application but I would consider it totally worth it for the amount of benefits that it gives you. I would also recommend it to businesses who work as teams and really need a space that can act as a centralized database..

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Gloria O.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Necessary to gain proficiency with this tool

Likeliness to Recommend

7 /10

What differentiates Confluence from other similar products?

Proficiency with tools like Confluence increase employability as a Business Analyst

What is your favorite aspect of this product?

Proficiency with this product increases employability

What do you dislike most about this product?

Traditional project management. Needs to move towards more agile features

What recommendations would you give to someone considering this product?

Depending on your field, proficiency with confluence can be a huge advantage

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Cons

  • Commodity Features
  • Slower Product Innovation
  • Less Inspiring

Akshay S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Confluence for Agile Teams

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence stands out with its seamless integration with other Atlassian tools like Jira and Trello, creating a unified ecosystem for agile teams. It's real-time co-editing and inline comments, facilitate efficient team communication.

What is your favorite aspect of this product?

My favorite aspect is the integration with Jira. This allows us to link project documentation directly to Jira issues, ensuring that development work and documentation are always in sync.

What do you dislike most about this product?

Managing permissions and access rights can be complex, which may lead to accidental exposure of sensitive information if not configured correctly.

What recommendations would you give to someone considering this product?

As a Scrum Master, I would recommend utilizing templates to maintain consistency across documentation, and regularly review permission settings to ensure data security.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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