Atlassian

Confluence

Composite Score

8.8 /10

CX Score

9.0 /10

147 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 82

Role-Based Access

Workflow and Approval Management

Multiple File Type Support

Version Control

Configurable Knowledge Repository

Intelligent Search

Cataloging

API Integration

Reporting and Analytics

Rich Text Editor

Multi-Language Support

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Task Management

Score 9.3

View Confluence in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Nabeel s.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Great product for KT in corporate

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence distinguishes itself by fostering seamless knowledge sharing and collaboration, empowering teams to create and organize content effortlessly. Its integration with Jira and other Atlassian tools streamlines project documentation and enhances cross-team communication. With customizable templates and an intuitive interface,

What is your favorite aspect of this product?

I find Confluence's ability to facilitate seamless knowledge sharing and collaboration particularly valuable. Its intuitive interface and integration with other Atlassian tools enhance productivity and foster innovation within teams.

What do you dislike most about this product?

Some users may find the learning curve associated with mastering Confluence's features and customization options challenging. Additionally, occasional performance issues or bugs could disrupt workflow efficiency, impacting user experience negatively.

What recommendations would you give to someone considering this product?

When considering Confluence, prioritize open communication to understand team needs. Invest in user training for effective utilization. Continuously adapt features to match evolving workflows.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Siddham S.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Great Product & Easy to Use.

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Usability and security features.

What is your favorite aspect of this product?

Cataloging and Access Control

What do you dislike most about this product?

Not Applicable

What recommendations would you give to someone considering this product?

Best Product in this category.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alex J.

Role: Information Technology
Industry: Biotechnology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

The best out there but pricey

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence is the top document organizer out there

What is your favorite aspect of this product?

The ease of creating and customizing your documentation

What do you dislike most about this product?

The price can add up the more you use it

What recommendations would you give to someone considering this product?

It takes a little to get started, but is well worth it

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Version Control Tracking of document versions with each iteration of document changes.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Document Management

Confluence Reviews

Nabeel s.

Great product for KT in corporate

Likeliness to Recommend

Pros

Siddham S.

Great Product & Easy to Use.

Likeliness to Recommend

Pros

Alex J.

The best out there but pricey

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access

Workflow and Approval Management

Multiple File Type Support

Version Control

Configurable Knowledge Repository

Intelligent Search

Cataloging

API Integration

Reporting and Analytics

Rich Text Editor

Multi-Language Support

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support