Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.0 /10
Confluence
8.8 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 82

Role-Based Access

85

Workflow and Approval Management

83

Multiple File Type Support

83

Version Control

83

Configurable Knowledge Repository

83

Intelligent Search

82

Cataloging

82

API Integration

82

Reporting and Analytics

81

Rich Text Editor

81

Multi-Language Support

79

Vendor Capability Ratings

Average 83

Business Value Created

87

Ease of Implementation

86

Quality of Features

85

Ease of Customization

83

Breadth of Features

83

Ease of Data Integration

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

81

Confluence Reviews

Iana K.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Nice product

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence is great tool to use, very collaborative, easy to use

What is your favorite aspect of this product?

very collaborative, easy to use

What do you dislike most about this product?

no easy ability to send the pictures

What recommendations would you give to someone considering this product?

but it for your IT needs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Melissa M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Knowledge sharing without boundaries.

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence's vast integration with my favourite work apps . Greatly aids my effectiveness in the workplace. By streamlining Confluence with some of my favourite work software tools, I find it smooth and straightforward referencing content from other tools on my Confluence notes without leaving the Confluence interface.

What is your favorite aspect of this product?

I like Confluence Spaces. Confluence Spaces gives me realtime access to whiteboards, pages, to-do lists etc Giving me complete control to organise my most valuable content into meaningful categories or folders. It serves as my personal brainstorming corner and makes my most valuable work information easier to find.

What do you dislike most about this product?

The search function is not as accurate as I would like. Also, it took me a while to learn how to effectively group similar documents and pages together on Confluence.

What recommendations would you give to someone considering this product?

Perhaps, not a necessity but it's a platform that I believe adds value to most modern teams and departments.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Sahil K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Best product to maintain project related documents

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Haven't used any other product other than Confluence, so can't really what really differentiates Confluence from other products. But I can assure that it is one of the best product for maintaining documents at one place so that everyone within the organization can access it.

What is your favorite aspect of this product?

I really like the feature that everyone within the organization who has the access to the document can collaborate on it.

What do you dislike most about this product?

Nothing to dislike about this product.

What recommendations would you give to someone considering this product?

Confluence is one of the best product for maintaining documents at one place so that everyone within the organization can access it. Every organization should use it. It is a very useful and important product.

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Fair

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