Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.7 /10
CX Score
9.0 /10
Confluence
8.7 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 82

Role-Based Access

85

Workflow and Approval Management

84

Multiple File Type Support

83

Configurable Knowledge Repository

83

Version Control

83

Intelligent Search

82

Cataloging

82

Rich Text Editor

82

API Integration

81

Reporting and Analytics

81

Multi-Language Support

80

Vendor Capability Ratings

Average 83

Business Value Created

87

Ease of Implementation

86

Quality of Features

86

Breadth of Features

83

Ease of Data Integration

83

Ease of Customization

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Confluence Reviews

Iaroslav C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Great for collaboration and information sharing

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence, as I think, shouldn't be mentioned without its belonging to Atlassian infrastructure, and if only you use Jira, then you definitely need a workspace to create technical task and collect all the artifacts. And Confluence deals with it greatly

What is your favorite aspect of this product?

Huge amount of macros that can be integrated with Confluence, from official to custom / open-source. You can transform usual and bleak blank text document into really powerful workspace regarding almost everything: from current task progress to data from many additional sources.

What do you dislike most about this product?

Sometimes designing a document (its layout) is not such simple as in basic MS Word / Google Docs

What recommendations would you give to someone considering this product?

Should work together with Jira and probably Trello. Atlassian products one by one is not such good as in synergy with others among its brand infrastructure

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Millie I.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Confluence is an amazing application for databases

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Enables sharing and insights across totally different departments. Ability to check content in alternative departments. The ability for all users to own public access to make their content. The option to insert different pages or documents makes it easier to stay in confluence and not ought to toggle to different applications.

What is your favorite aspect of this product?

I realize Confluence is simple to use for collecting my thoughts, documents, research, and providing resources to my company. It’s easy to feature content, however additionally easy to share links and find what I want with the handy dandy search functionality. I will simply create a page or space private, limit the audience or open it up to everyone. Simple to manage access. I love how individuals who have view-only access will post comments/questions regarding content while not messing up my work.

What do you dislike most about this product?

Documents format is often fiddly and problematic. Generally, we discover ourselves in a situation, where we simply use basic document formatting to avoid spending overtime attempting to urge additional advanced formatting in place. There’s no method of period collaboration when editing documents in Confluence. This can be a typical feature for Google Drive, and Confluence would heavily advantage of} having the same system in place. The general interface isn’t precisely the most user-friendly. We had multiple cases of team members complaining about how much difficult its interface is and requesting additional training.

What recommendations would you give to someone considering this product?

With all its limitations, I would suggest using Confluence to about each organization that needs a tool for advanced documentation control. By default, it’s a software system for team collaboration, however, it can of course do far more than simply that. With just a bit of additional effort, you’ll implement integration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Oleksandr T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Reliable and secure wiki for your product team

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Access rights management, security, flexible appearance configuration, document creation convenience and integration with other Atlassian products - these features are what I can name right away.

What is your favorite aspect of this product?

Permissions management is one of the main features of Confluence. You can customize absolutely everything and for everyone.

What do you dislike most about this product?

I would like more flexible management at the template level and their change for ready-made content.

What recommendations would you give to someone considering this product?

If you use Jira for projects management / product development, then I don’t recommend using something else for documentation, it’s better to take Confluence, everything is already optimized there for linking with Jira.

Pros

  • Security Protects
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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