Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.0 /10
Confluence
8.8 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 82

Role-Based Access

85

Workflow and Approval Management

83

Multiple File Type Support

83

Version Control

83

Configurable Knowledge Repository

83

Intelligent Search

82

Cataloging

82

API Integration

82

Reporting and Analytics

81

Rich Text Editor

81

Multi-Language Support

79

Vendor Capability Ratings

Average 83

Business Value Created

87

Ease of Implementation

86

Quality of Features

85

Ease of Customization

83

Breadth of Features

83

Ease of Data Integration

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

81

Confluence Reviews

Javier J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Growth for business operations

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Extraordinary platform with multiple options for growing a collaborative group in an optimal way. Offers numerous integrations with third-party platforms that help improve productivity. Integration with other enterprise products. It is easy to implement to fit any budget, being more optimized than other platforms and can help any company to expand its operations.

What is your favorite aspect of this product?

We improved with the use of page tagging which allows our company to establish shared workspaces where employees can efficiently complete a wide range of tasks and macros that allow dynamic elements to be introduced on confluence pages based on tags and linked pages are great internal pages.

What do you dislike most about this product?

Having great features as very comprehensive software some of our less tech savvy users found it difficult to learn how to use the site. With lots of features to deal with complaints and software people, but if you are not a person familiar with how these softwares interact with each other, it becomes quite complex and somewhat difficult to navigate and configure for any valuable use a support service with multiple languages not just English.

What recommendations would you give to someone considering this product?

If the goal of an organization is to increase productivity by a favorable percentage, then Atlassian Confluence is the tool for you, as it facilitates the creation of multiple shared workspaces and interaction, such as workflow as well as productivity. It is perfect for organizing a lot of knowledge, instructions and team agreements. It has really helped my group maximize our time and share information in the most efficient way.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Caring

Jakub N.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

A vast product that could be much greater

Likeliness to Recommend

7 /10

What differentiates Confluence from other similar products?

A perfect integration with the ecosystem (Jira, for instance); a good integration with other corporate systems.

What is your favorite aspect of this product?

Tables - they are quite well designed.

What do you dislike most about this product?

The UX and UI. It's not a pleasure to work with Confluence and sometimes it's hard to find a proper feature.

What recommendations would you give to someone considering this product?

Check all your options.

Pros

  • Acts with Integrity
  • Reliable
  • Helps Innovate
  • Enables Productivity

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Inspiring

Tori A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

I would always choose Confluence again!

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

We are currently using it to store and share our project documents with our colleagues and superiors and it has been of great benefit due to a vast improvement in our workflow, information distribution, communication and internal collaboration. It's nice to have such an extraordinarily amazing resource as Atlassian Confluence.

What is your favorite aspect of this product?

I like Confluence for its ease of use, user interface simplicity and other operational features that allow for more organized and efficient management of documents within a single space; which has helped promote collaboration and improve information flows exponentially. Atlassian Confluence has a good support staff and the cost of this product does not escape our budget at all.

What do you dislike most about this product?

It is not the most intuitive or user-friendly software, but with practice you will overcome the learning curve and take advantage of its many benefits.

What recommendations would you give to someone considering this product?

Atlassian Confluence is here to stay because of its ease of use and the practical way it connects teams and improves the flow of information and documents. We can take great advantage of its ability to manage documents, make information flow better and keep teams connected to ensure high productivity and good results. I would highly recommend this software.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Inspires Innovation

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