Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.0 /10
Confluence
8.8 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 82

Role-Based Access

85

Workflow and Approval Management

83

Multiple File Type Support

83

Version Control

83

Configurable Knowledge Repository

83

Intelligent Search

82

Cataloging

82

API Integration

82

Reporting and Analytics

81

Rich Text Editor

81

Multi-Language Support

79

Vendor Capability Ratings

Average 83

Business Value Created

87

Ease of Implementation

86

Quality of Features

85

Ease of Customization

83

Breadth of Features

83

Ease of Data Integration

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

81

Confluence Reviews

Nishanth A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Track status, KT Documents at Ease

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Not sure about other products, but in Confluence we have many features that include tracking the status of a team on an hourly daily, or weekly basis. Workflow and APproval management is very helpful for the managers and the developers to get the document reviewed and get it approved.

What is your favorite aspect of this product?

API Integration is one of my favorites as an RPA developer because we wanted to do a few automation in the confluence where we needed to add knowledge documents so this was done using API integration. Apart from that Role-based access is very helpful in securing the folders or documents. Assigning the tasks and categorizing it based on the priority helps teams to work on the prioritized tasks.

What do you dislike most about this product?

Reminder functionality needs to be added as it is missing in the product.

What recommendations would you give to someone considering this product?

One who is looking to manage documents based on version control, manage the tasks assigned to the team, and follow workflow and approval management processes using a single can ultimately go for this product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Harry M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Outstanding Project Management Tool

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Compared to its competition the tool shines in enhancing how the project management and document sharing happens. Its an easy to use fro all the ends. With the tool you are able to know the status of a project in the background.

What is your favorite aspect of this product?

The ease of use and integration. The tool is also easy to customize.

What do you dislike most about this product?

Every feature of the tool just works fine.

What recommendations would you give to someone considering this product?

Highly recommend the tool to any organization that carries project and document management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jeemish M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Great Team Collaboration & Knowledge mgmt tool

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Great editing features, Pages organization, Content searchability

What is your favorite aspect of this product?

Ease of content searchability

What do you dislike most about this product?

Metrics and reporting

What recommendations would you give to someone considering this product?

If you are looking for great team collaboration for your knowledge management pages, look at Confluence.

Pros

  • Continually Improving Product
  • Trustworthy
  • Caring
  • Altruistic

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