Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.0 /10
Confluence
8.8 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Confluence won the following awards in the Knowledge Management category

Filter By

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 82

Role-Based Access

85

Workflow and Approval Management

83

Multiple File Type Support

83

Version Control

83

Configurable Knowledge Repository

83

Intelligent Search

82

Cataloging

82

API Integration

82

Reporting and Analytics

81

Rich Text Editor

81

Multi-Language Support

79

Vendor Capability Ratings

Average 83

Business Value Created

87

Ease of Implementation

86

Quality of Features

85

Ease of Customization

83

Breadth of Features

83

Ease of Data Integration

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

81

Confluence Reviews

Manikanta R.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Confluence: A Collaborative Powerhouse for Teams

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Confluence is its robust collaboration features. The ability for teams to work together seamlessly in real-time, comment on pages, assign tasks, and create shared documentation fosters a highly collaborative environment. This aspect not only enhances teamwork but also improves communication and productivity within organizations.

What do you dislike most about this product?

Confluence offers extensive customization options, configuring advanced settings and permissions can be complex and require technical expertise. However, these challenges can often be overcome with training and support resources provided by Atlassian.

What recommendations would you give to someone considering this product?

When considering Confluence, define collaboration objectives and start with a small-scale trial. Invest in user training to ensure effective utilization. Customize cautiously to avoid complexity, and leverage integrations with other tools for enhanced productivity. Encourage team adoption through promotion and feedback channels. Lastly, allocate time for regular maintenance tasks to keep Confluence optimized and aligned with evolving business needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ifeoma O.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Reliable wiki and collaboration platform.

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluences huge library of integrations and add-ons, is one of the most beautiful aspects of my experience with it. We have successfully been able to import the key software tools we utilize on a regular into our Confluence workflow and by so doing, extended the default use cases of Confluence as a knowledge management software solution for the engineering department.

What is your favorite aspect of this product?

The ability to use Confluence as a centralised source of important day to day operational information , accessible from anywhere is my favourite aspect of this product.

What do you dislike most about this product?

Although Confluence has a web and mobile version, it lacks a native desktop application.. The absence of Single sign on (SSO ) support is another area where Confluence falls short.

What recommendations would you give to someone considering this product?

Used majorly within our engineering department but I strongly believe that Confluence is ideal for non-engineering departments too.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Zethi B.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Goodbye to scattered notes.

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence's ability to integrate with a range of our most used software programs makes our knowledge management processes, a lot efficient and I believe this differentiates it from other alternatives. Using Confluence in conjunction with other software tools , enable us consolidate data from multiple sources into Confluence , making important team and departmental operational information easy to access from anywhere.

What is your favorite aspect of this product?

Conflience's in-built document management feature appeals to me most and it is a major reason why we use Confluence for knowledge management. Its in-built document management feature makes it simple and convenient to organise, save and share documentations from one central location. Ensuring that all members of my team can access important work information when they are needed.

What do you dislike most about this product?

For a knowledge management program, I think collaboration on Confluence is very limited and narrow. Confluence also offers limited customisation options for content workflow tracking.

What recommendations would you give to someone considering this product?

Confluence helped my team turn scattered notes into meaningful, helpful information .

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Most Popular Confluence Comparisons