Atlassian

Confluence

Composite Score

8.7 /10

CX Score

9.0 /10

141 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Enables Productivity
Respectful
Fair

Feature Ratings

Average 82

Role-Based Access

Workflow and Approval Management

Multiple File Type Support

Configurable Knowledge Repository

Version Control

Intelligent Search

Cataloging

Rich Text Editor

API Integration

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Task Management

Score 9.2

View Confluence in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Amr E.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Empowering Teamwork with Confluence.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence stands out from similar products due to its robust collaboration capabilities, intuitive user interface, and seamless integration with other Atlassian products. Its real-time collaborative editing, commenting, and task-tracking features make it a popular choice for teams looking to streamline their document collaboration process.

What is your favorite aspect of this product?

Confluence helps teams work together and share information. It's easy to organize and search for documents, and the interface is user-friendly. Teams can collaborate in real-time, and it integrates well with other Atlassian products. Confluence offers customization options to fit specific team needs. It's a useful tool for teams looking to improve their collaboration and knowledge-sharing abilities.

What do you dislike most about this product?

-Mobile Experience: Confluence does offer a mobile app. However, it has fewer features and needs to be more user-friendly than the desktop version. -Performance and page load times: , especially when handling big pages or documents with dense material. As a result, the platform may sometimes experience latencies and slower loading of pages.

What recommendations would you give to someone considering this product?

In my experience assisting users with Confluence, I suggest looking at the platform's advanced formatting options and considering the potential challenges they may present for specific users. Additionally, it's important to note that there have been concerns raised about mobile experience and performance issues, especially when dealing with larger pages or documents. That being said, if you're willing to learn the platform and find solutions to any problems, Confluence can be a powerful tool for collaboration and knowledge sharing. Ultimately, the decision will depend on your specific needs and preferences, but I'm here to assist you in weigh

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Nayan D.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Easy to use Knowledge Management tool for enterpri

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

- Atlassian ecosystem and integration with JIRA - Comments on the page - Controls of access to spaces

What is your favorite aspect of this product?

- Atlassian ecosystem and integration with JIRA - Flexibility of usage and addon integrations

What do you dislike most about this product?

- Pages with same name cant exist at different location and can be quiet irritating - Integration with powerpoint is not as seamless as expected (direct integration with office365 would be amazing)

What recommendations would you give to someone considering this product?

It is a great KM tool for organisations and especially tech teams. Its integrated when used with JIRA for task management. Recommend Atlassian suite of products as a whole set including bitbucket, JIRA, confluence etc.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2023

Ease to maintain all documents in Hierarchy Form

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Version Control Tracking of document versions with each iteration of document changes.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Document Management

Confluence Reviews

Amr E.

Empowering Teamwork with Confluence.

Likeliness to Recommend

Pros

Nayan D.

Easy to use Knowledge Management tool for enterpri

Likeliness to Recommend

Pros

Ease to maintain all documents in Hierarchy Form

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access

Workflow and Approval Management

Multiple File Type Support

Configurable Knowledge Repository

Version Control

Intelligent Search

Cataloging

Rich Text Editor

API Integration

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support