Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.0 /10
Confluence
8.8 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 82

Role-Based Access

85

Workflow and Approval Management

83

Multiple File Type Support

83

Version Control

83

Configurable Knowledge Repository

83

Intelligent Search

82

Cataloging

82

API Integration

82

Reporting and Analytics

81

Rich Text Editor

81

Multi-Language Support

79

Vendor Capability Ratings

Average 83

Business Value Created

87

Ease of Implementation

86

Quality of Features

85

Ease of Customization

83

Breadth of Features

83

Ease of Data Integration

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

81

Confluence Reviews

Lauri S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Beautiful interface, robust functionality

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Clean user interface and tons of functionality

What is your favorite aspect of this product?

All of the options for rich text and formatting. Perfect for note taking, documentation and knowledge management for our intranet.

What do you dislike most about this product?

Robust customization makes it difficult to catalog. I wish there was an out of the box recommendation for organizing our site.

What recommendations would you give to someone considering this product?

Do your research and ensure the product you go with has all the functionality you’re looking for. Don’t be afraid to ask questions.

Pros

  • Performance Enhancing
  • Effective Service
  • Altruistic
  • Generous Negotitation

Karthika S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Great Documentation tool

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence provide lot of ads ons like lucid chart, jira, I frames etc and easy to use.

What is your favorite aspect of this product?

Add ons like lucid chart, user friendlier.

What do you dislike most about this product?

Nothing much

What recommendations would you give to someone considering this product?

If you are looking for a decent document developing tool which embed tableau dashboard, data bricks dashboard using iframe and embed charts confluence is the best tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Elizabeth O.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Knowledge management like no other.

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence is easy to use and this for me , is a major area where it differentiates itself from alternate software products. From experience, I think the average professional is able to learn to use Confluence at a basic level within the first day of being introduced to this software.

What is your favorite aspect of this product?

Confluence uses a lot of visual data throughout its interface. In my opinion, this makes it convenient for me to navigate across the platform. Even with its whiteboarding feature, Confluence gives me the freedom to brainstorm , collaborate and visualize my ideas freely by using a lot of lines , stickies , timers and stamp. Being able to illustrate my ideas as effectively as possible using visual data is what I have most cherished about Confluence.

What do you dislike most about this product?

Although Confluence has part qualities of a project management software , it is not one because it lacks important project management features for efficiently managing tasks, support for agile boards, the ability to track time, or even the ability to measure allocated project resources. This is the primary reason why Confluence is deployed for knowledge management purposes within my company, as against for project management.

What recommendations would you give to someone considering this product?

For efficient knowledge management of activities around day to day business processes, Confluence delivers great value for my company. It has served us a reliable platform on which we can save and easily access stated objectives and key results for individual projects in the form of documentations.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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