Atlassian

Confluence

Composite Score

8.8 /10

CX Score

9.0 /10

147 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 82

Role-Based Access

Workflow and Approval Management

Multiple File Type Support

Version Control

Configurable Knowledge Repository

Intelligent Search

Cataloging

API Integration

Reporting and Analytics

Rich Text Editor

Multi-Language Support

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Task Management

Score 9.3

View Confluence in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2023

Ease to maintain all documents in Hierarchy Form

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Nayan D.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Easy to use Knowledge Management tool for enterpri

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

- Atlassian ecosystem and integration with JIRA - Comments on the page - Controls of access to spaces

What is your favorite aspect of this product?

- Atlassian ecosystem and integration with JIRA - Flexibility of usage and addon integrations

What do you dislike most about this product?

- Pages with same name cant exist at different location and can be quiet irritating - Integration with powerpoint is not as seamless as expected (direct integration with office365 would be amazing)

What recommendations would you give to someone considering this product?

It is a great KM tool for organisations and especially tech teams. Its integrated when used with JIRA for task management. Recommend Atlassian suite of products as a whole set including bitbucket, JIRA, confluence etc.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Sam O.

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Great Documentation Software

Likeliness to Recommend

7 /10

What differentiates Confluence from other similar products?

Confluence can be integrated with other Atlassian products such as Jira & Bit Bucket meaning it has its own great eco system. Being able to link between related tickets, tasks & documentation gives a well rounded overview of the topic.

What is your favorite aspect of this product?

The integrations that you can add to your page is great, especially the dynamic ones such as Lucid Charts. When your chart is updated it automatically updates the Confluence page too which is great for centralizing documentation and makes for easy management.

What do you dislike most about this product?

It can be hard to get the page laid out in the correct format. Sometimes it is restrictive to float text/images to the exact location you require.

What recommendations would you give to someone considering this product?

Confluence is great if you are going to be using other Atlassian products. Tying them all together can give you great flexibility and integration with each other. Check what other integrations are available for other software you use as you might find you can do a lot of collaborating between tools.

Pros

Reliable
Performance Enhancing
Enables Productivity
Inspires Innovation

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Version Control Tracking of document versions with each iteration of document changes.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Document Management

Confluence Reviews

Ease to maintain all documents in Hierarchy Form

Likeliness to Recommend

Pros

Nayan D.

Easy to use Knowledge Management tool for enterpri

Likeliness to Recommend

Pros

Sam O.

Great Documentation Software

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access

Workflow and Approval Management

Multiple File Type Support

Version Control

Configurable Knowledge Repository

Intelligent Search

Cataloging

API Integration

Reporting and Analytics

Rich Text Editor

Multi-Language Support

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support