Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.0 /10
Confluence
8.8 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 82

Role-Based Access

85

Workflow and Approval Management

83

Multiple File Type Support

83

Version Control

83

Configurable Knowledge Repository

83

Intelligent Search

82

Cataloging

82

API Integration

82

Reporting and Analytics

81

Rich Text Editor

81

Multi-Language Support

79

Vendor Capability Ratings

Average 83

Business Value Created

87

Ease of Implementation

86

Quality of Features

85

Ease of Customization

83

Breadth of Features

83

Ease of Data Integration

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

81

Confluence Reviews

Sanket M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Best documentation management tool in the market

Likeliness to Recommend

10 /10

What recommendations would you give to someone considering this product?

Go For it. It is the best product in its domain.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Harvey W.

  • Role: Consultant
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Industry leading document management solution!

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

The flexibility of connections to 3rd party services, and the 1st party integrations to products like Jira.

What is your favorite aspect of this product?

Simple things win me over, the ability to take a file and have it loaded into a visual form within the tool to work with natively,

What do you dislike most about this product?

I have yet to run into a feature that I do not like about Confluence.

What recommendations would you give to someone considering this product?

Take a look at your current tech stack, and identify those areas where you would look to integrate with products owned and Condluence. This aspect will help with decision making, if none of your current products fall in line then maybe it’s not for you; however, I’m sure you will find support for tools that you wouldn’t have thought of.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Efficient Service

Varun C.

  • Role: Consultant
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Best Knowledge Base Tool

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Create and Organized Documents Storage Easy to Export Supports 1000+ add-ons

What is your favorite aspect of this product?

Collaborate easily with teams

What do you dislike most about this product?

mobile functionality is limited

What recommendations would you give to someone considering this product?

Confluence allows team members to collaborate, helping them in their day-to-day work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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