Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.7 /10
CX Score
9.0 /10
Confluence
8.7 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 82

Role-Based Access

85

Workflow and Approval Management

84

Multiple File Type Support

83

Configurable Knowledge Repository

83

Version Control

83

Intelligent Search

82

Cataloging

82

Rich Text Editor

82

API Integration

81

Reporting and Analytics

81

Multi-Language Support

80

Vendor Capability Ratings

Average 83

Business Value Created

87

Ease of Implementation

86

Quality of Features

86

Breadth of Features

83

Ease of Data Integration

83

Ease of Customization

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Confluence Reviews

Vishnu M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Knowledge Base

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Atlassian confluence is an amazing platform that can be used as an internal knowledge base of foreign organization. It is easier to write long information articles on confluence than on slack. It gives you space to discuss data with other co-workers.

What is your favorite aspect of this product?

Links to pages and sub pages which makes it easy to share with users Integration with other Atlassian tools Lookup/Search functionality Macros to enhance the documents usability Page grid formatting options Easy to edit the pages

What do you dislike most about this product?

Without the right organization, the information can become convoluted and hard to find. Its important that you organize your information correctly from the beginning because auditing after the fact is difficult.

What recommendations would you give to someone considering this product?

Datacentre version is good but u=i suggest people to go for the cloud version which has more features and more reliable in the long run.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Natasha M.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Makes critical information accessible.

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence's strong integration with critical third party apps. really stands it out from the few other similar platforms we've made use of in my department. Integrating Confluence with third party tools contributes to a more streamlined workflow for my team, enhances information visibility and ensures more efficient collaboration. An example of this is the integration between Confluence and Slack , which ensures that everyone in my department gets a notification on Slack, whenever there is an edit or modification to important contents on Confluence.

What is your favorite aspect of this product?

Confluence is easy to figure out by everyone and we've found this helpful in the context of my department. This is because everyone is able to make use of Confluence, regardless of their technical experience level. Also very important to me personally, is the quality of Confluence's version control feature. This page versioning feature works seamlessly by making it easy to recall and access previous editions of all modified knowledge pages on Confluence.

What do you dislike most about this product?

The search feature on the Confluence platform is ineffective and inconsistent and this has impact on our seamless use of Confluence, as a team. This is the only aspect of Confluence, that I can really complain about so far.

What recommendations would you give to someone considering this product?

I think Confluence can make critical, day to day operational information for teams , departments and entire organization more accessible , regardless of the physical location of individual employees.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Rohit M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Best Knowledge and Document management tool.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

we have configured the Confluence for Knowledge and document management purposes in our organizations and it significantly delivers the outcome, it is reliable and secure. it has amazing multi language support which is very good thing for a globally presents people across the different geographical areas. Behind the scene Confluence uses the latest AI search and other rich tech stacks which makes it different from the other tools and softwares.

What is your favorite aspect of this product?

Confluence allows API integration and Workflow management and customizations which i things is the best part. we can set the approval and similar access granting stuff. All the reports and dashboards UI is user friendly.

What do you dislike most about this product?

Confluence is overall a good fit for any orgnaization requirements, i didn't find anything which i dont like about the Confluence.

What recommendations would you give to someone considering this product?

i would say Confluence by Atlassian is a great product with Awesome Feature, if somebody is planning to purchase confluence then i would say he should go ahead without having any second thoughts in his mind.

Pros

  • Enables Productivity
  • Security Protects
  • Reliable
  • Saves Time

Cons

  • Inhibits Innovation
  • Slower Product Innovation

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