What is ActiveCampaign?

ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

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Awards & Recognition

ActiveCampaign won the following awards in the Sales Engagement Platforms category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

4% Negative
2% Neutral
94% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Client Friendly Policies

Feature Ratings

Average 83

Pipeline Management

88

E-Mail Integration

85

E-Mail Campaign Management

85

Dialer Integration

83

CRM Integration

82

Sales Analytics

82

Workflow Automation

81

Omnichannel Campaign Management

80

Internal Sales Collaboration

75

Conversation Coaching

75

Call Management

75

Vendor Capability Ratings

Average 84

Availability and Quality of Training

86

Ease of Customization

86

Ease of IT Administration

85

Quality of Features

85

Ease of Implementation

85

Breadth of Features

84

Business Value Created

84

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Usability and Intuitiveness

82

Vendor Support

80

ActiveCampaign Reviews

Sydney T.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Cost-effectively, the greatest automation tool

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

Its simplicity, effectiveness, and first-rate customer service have had a profound effect on my advertising campaigns. If you need a system that can keep up with the times while being dependable and feature-rich, look no further than ActiveCampaign.

What is your favorite aspect of this product?

Because using ActiveCampaign for Sales, I am able to finally manage and automate my sales operations in a way that improves workflows, nurtures leads more efficiently, and closes more deals in less time.

What do you dislike most about this product?

Unfortunately, ActiveCampaign and Salesforce do not work together very smoothly. While it does have an integration, we often had to improvise our own using Zapier. We need to impose the AC->SF connection because Salesforce's integration isn't very intelligent.

What recommendations would you give to someone considering this product?

The program is easy to learn and use. By hovering my mouse or hands over an object, I can quickly learn how to accomplish it. The chat service's support staff is also quite warm and helpful.

Pros

  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation
  • Acts with Integrity

Albert G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

CRM and email software that is complete.

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

With ActiveCampaign we can set up automated workflows, triggers, and conditions to send personalized messages to each individual based on their behavior or interests. This maximizes the customer experience. Quality Assurance reports are more comprehensive than other email platforms, and Read/Trend reports include a wealth of deliverability-related data.

What is your favorite aspect of this product?

Logical workflows adaptable to different real-world marketing challenges. CAN SPAM Compliance. Sales pipeline management. Simple email sequences and user classification. Weekly emails about service improvements and new features. Campaign management and automation.

What do you dislike most about this product?

There may be more and better templates available. The website lead forms could also be further customized.

What recommendations would you give to someone considering this product?

ActiveCampaign allows us to automate a variety of email and marketing procedures, giving non-technical staff members more freedom in designing email campaigns. It offers a comprehensive collection of developer APIs and documentation with how-to articles, tutorials, and recipes. Also, given the feature set for a small to medium population of users, the price is reasonable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tracy D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

I really, really like ActiveCampaign!

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

As I am only familiar with the ESP features and not the CRM, my review will focus solely on those areas. The infinite customization options and useful extras are what I appreciate most. ActiveCampaign's ability to automate, set rules, and target specific audiences, among other things, used to need extremely costly and complex software like Infusionsoft, which was out of reach for most small businesses and solopreneurs. With this much leeway, your email marketing may be as basic or complex as you desire. The program has fantastic capabilities in general.

What is your favorite aspect of this product?

ActiveCampaign is a fantastic tool, and I highly recommend it. My company uses it for web advertising, and so do perhaps ten of my clients. It's the program I always suggest to my clients. I like that the software is reasonably priced (especially for a startup) while yet meeting the needs of more sophisticated users (thanks to its high degree of integration). It's reliable, simple, and I can't remember ever having a problem with it. I really like the reporting capabilities, and the fact that it can be easily integrated with Woo Commerce and Shopify.

What do you dislike most about this product?

ActiveCampaign's ability to manage lists based on attributes, behaviors gleaned from the analysis of records, traffic sources, forms, and even other lists is one of the platform's greatest strengths and one of the biggest problems for any marketing department. We were also able to free up the marketing department's time formerly spent manually processing shipments and interactions by automating these processes.

What recommendations would you give to someone considering this product?

You couldn't ask for a more complete tool to rely on in running your company. This is an excellent option if you need a comprehensive service that can expand as your company does. Nevertheless, if you're in the market for an ESP that can do more than just send emails, and you want to be able to do things like collect payments and keep tabs on inventory without having to add a half dozen other programs, you may want to keep exploring.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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