Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Monitoring category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
3% Neutral
97% Positive

Pros

  • Transparent
  • Enables Productivity
  • Friendly Negotiation
  • Reliable

Feature Ratings

Average 86

Collaboration

89

Social Media Channel Integration Inbound

88

Publishing

87

Audience Segmentation

86

Dashboards and Reporting

85

Visual Analytics

85

Sentiment Analysis

85

Competitor Tracking

83

Influencer Identification

83

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Breadth of Features

86

Usability and Intuitiveness

86

Ease of Data Integration

85

Quality of Features

85

Ease of Customization

84

Vendor Support

83

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Zoho Social Reviews

Derek C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

The best software for social media management

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

In a relatively short time, we were able to expand our organization's online profile and strengthen our interaction with customers. Its comprehensive feature set, including the ability to schedule posts, monitor mentions and manage comments, as well as its incredibly intuitive and user-friendly design, make it an ideal tool for managing our organization's social media presence.

What is your favorite aspect of this product?

We have found the ability to efficiently schedule and publish content to multiple social networks to be the most useful feature of Zoho Social. It allows us to easily create a publishing calendar and schedule content to be published on different networks at a later date, which has saved us a lot of time and effort.

What do you dislike most about this product?

The platform supports a large number of social networks, but it may cause problems for some users, as it does not yet support all of them.

What recommendations would you give to someone considering this product?

Using Zoho Social to manage our organization's social networks has been incredibly beneficial. It has made posting content to various networks much easier. Scheduling posts is very easy and the networks are always up to date. The analytics and reports it provides help us understand how we are doing on each network and how to improve our online presence. Finally, the ability to manage conversations in real time is a great advantage, as it allows us to respond to comments and mentions on all networks from a single platform, which improves communication.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Ajeet K.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Zoho social is easy to configure

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Zoho social has the best time prediction feature that guides you on what best time you can schedule social media post and this feature helps in increasing engagement on social media post whereas other provider do offer it but on a cost and here with Zoho social it is completely inclusive on the subscription plan

What is your favorite aspect of this product?

The tool has an easy visual content pipeline calendar that I use to organize my posts the way I want them to appear. Also I like the in-built in responder feature which is easy to use to respond to comments and reaction across different social media handles from one place which saves a lot of time

What do you dislike most about this product?

If you are looking to use more social media handles, the tool can become more expensive, also the text editor has limited fonts and customization which does not make it good for content creating especially when you have to attach images, the tool does provide the support or recommended pixels for different social media tools

What recommendations would you give to someone considering this product?

It is easy to use and to configure at an affordable rate and I would recommend it for anyone looking for a tool to manage social media from one place

Pros

  • Continually Improving Product
  • Trustworthy
  • Caring
  • Respectful

Raghu M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Zoho social supports multiple social media tools

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

The newly added features for integrating TIKTOK and WhatsApp makes the tool more unique from other social media tool that I have ever used

What is your favorite aspect of this product?

I like the straightforward integration of Zoho social with all social media tools in short time which does not even require technical knowledge

What do you dislike most about this product?

The tool has limited character for X(formally Twitter) posting which makes it hard for me to post on X right the tool

What recommendations would you give to someone considering this product?

Yes, I would recommend the tool because it is easy and affordable

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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