What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
100 Plan to Renew
91 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Transparent
- Security Protects
- Performance Enhancing
- Friendly Negotiation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Collaboration
Publishing
Audience Segmentation
Dashboards and Reporting
Visual Analytics
Sentiment Analysis
Influencer Identification
Competitor Tracking
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Customization
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
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Zoho Social Reviews
Derek C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
The best software for social media management
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
In a relatively short time, we were able to expand our organization's online profile and strengthen our interaction with customers. Its comprehensive feature set, including the ability to schedule posts, monitor mentions and manage comments, as well as its incredibly intuitive and user-friendly design, make it an ideal tool for managing our organization's social media presence.
What is your favorite aspect of this product?
We have found the ability to efficiently schedule and publish content to multiple social networks to be the most useful feature of Zoho Social. It allows us to easily create a publishing calendar and schedule content to be published on different networks at a later date, which has saved us a lot of time and effort.
What do you dislike most about this product?
The platform supports a large number of social networks, but it may cause problems for some users, as it does not yet support all of them.
What recommendations would you give to someone considering this product?
Using Zoho Social to manage our organization's social networks has been incredibly beneficial. It has made posting content to various networks much easier. Scheduling posts is very easy and the networks are always up to date. The analytics and reports it provides help us understand how we are doing on each network and how to improve our online presence. Finally, the ability to manage conversations in real time is a great advantage, as it allows us to respond to comments and mentions on all networks from a single platform, which improves communication.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Ajeet K.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Zoho social is easy to configure
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho social has the best time prediction feature that guides you on what best time you can schedule social media post and this feature helps in increasing engagement on social media post whereas other provider do offer it but on a cost and here with Zoho social it is completely inclusive on the subscription plan
What is your favorite aspect of this product?
The tool has an easy visual content pipeline calendar that I use to organize my posts the way I want them to appear. Also I like the in-built in responder feature which is easy to use to respond to comments and reaction across different social media handles from one place which saves a lot of time
What do you dislike most about this product?
If you are looking to use more social media handles, the tool can become more expensive, also the text editor has limited fonts and customization which does not make it good for content creating especially when you have to attach images, the tool does provide the support or recommended pixels for different social media tools
What recommendations would you give to someone considering this product?
It is easy to use and to configure at an affordable rate and I would recommend it for anyone looking for a tool to manage social media from one place
Pros
- Continually Improving Product
- Trustworthy
- Caring
- Respectful
Raghu M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Zoho social supports multiple social media tools
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
The newly added features for integrating TIKTOK and WhatsApp makes the tool more unique from other social media tool that I have ever used
What is your favorite aspect of this product?
I like the straightforward integration of Zoho social with all social media tools in short time which does not even require technical knowledge
What do you dislike most about this product?
The tool has limited character for X(formally Twitter) posting which makes it hard for me to post on X right the tool
What recommendations would you give to someone considering this product?
Yes, I would recommend the tool because it is easy and affordable
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
