What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Generous Negotitation
- Security Protects
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Lead Distribution
Analytics and Reporting
Prospect Tracking
Data Ingestion and Interoperability
Interaction Planning
Omni-Channel Communication Tracking
Lead Generation
Lead Scoring
Mobile
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
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Zoho CRM Reviews
Akshat A.
- Role: Sales Marketing
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Fantastic product for lead management
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The dashboards are easy to understand
What is your favorite aspect of this product?
Te features there are a lot of features but also the quality of dashboard
What do you dislike most about this product?
Facebook integration
What recommendations would you give to someone considering this product?
Best tool for lead maintenance
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Tejasvi G.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: Business Leader or Manager
Submitted Apr 2024
My go to app for the lead management
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The zoho is one place where i can store my all leads and work on that. As a digital marketing executive, i have to track each and every leads from seo and advertisement, zoho give me the ease in my operations
What is your favorite aspect of this product?
My fav aspect of the product is rejection emails which i can make template and send to the customer
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Your lead management journey will be smooth using this app. just go for it
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Ryan C.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Apr 2024
Controlling my leads has never been so easy
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
zoho offers competitive costs compared to its competitors and extra functionalities
What is your favorite aspect of this product?
create email templates
What do you dislike most about this product?
the mobile version is difficult for me
What recommendations would you give to someone considering this product?
I recommend it to anyone who has a large flow of leads and wants to automate their processes
Pros
- Efficient Service
- Caring
- Effective Service
- Saves Time
Cons
- Security Frustrates