Zendesk Sell

What differentiates Zendesk Sell from other similar products?

Product suite integration

What is your favorite aspect of this product?

Product integration

What do you dislike most about this product?

Clunky for back end set up

What recommendations would you give to someone considering this product?

It’s a great product but pricey

What differentiates Zendesk Sell from other similar products?

We use Zendesk Sell in some areas of our organization to manage prospects and leads, especially students who may be interested in attending our university. Zendesk Sell is designed to help companies like our university achieve the overall goal of customer relationship management. Zendesk Sell is highly scalable and customizable, allowing us to gain actionable customer insights through our back-end analytics engine, uncover business opportunities through predictive analytics, optimize operations, and leverage known student histories and past interactions with our university's personalized customer service.

What is your favorite aspect of this product?

This CRM has almost everything we need, but lacks some features. The Base functionality, the ability to send emails within Base, track emails, leave notes, schedule appointments, import and export are essential features that are easy to learn, use and teach to new salespeople. I have previously employed products such as Pipe Drive and HubSpot CRM, and Base has been my favorite so far.

What do you dislike most about this product?

I wish there was an easier way to add photos to your contacts. If you have any social media feeds, you can collect photos, but I found the process cumbersome. I would like the ability to tag people in quotes. When collaborating with another salesperson, it would be great to be able to tag them in a deal to get their attention or remind them of a task without using our external team communication platform. One problem with Base is that they haven't improved it much.

What recommendations would you give to someone considering this product?

Zendesk is best for organizations that need a clean, simple but powerful CRM tool. It's intuitive, extremely easy to use, offers tons of video tutorials and access to FAQs from the California team, and has all the features of other more complex and expensive CRMs. Ideal for agencies that need to tailor their database to their needs and track sales, assignments and ongoing projects in graphical form. It is affordable and has an excellent phone app for real-time access to contacts, notes, tasks and a functional on-the-go platform. Teaching new users how to navigate and use is easy.

What differentiates Zendesk Sell from other similar products?

Verify the metrics and quantities of various sales team members for various occasions and circumstances. Makes it simple to quickly sort through customer lists to identify relevant people under various categories. Allows others to quickly catch up on what has transpired in client interactions by reading through the emails sent before.

What is your favorite aspect of this product?

For archiving all of your interactions, email integration is nice. It handled the import well and cooperated nicely with our sales representatives. Zendesk Sell expands the zendesk platform for businesses and provides new marketing options. It was a fantastic CRM with straightforward, efficient functionality. Simple to use and comparatively inexpensive compared to its rivals. The most straightforward approach to boost sales.

What do you dislike most about this product?

There is also only an option to develop new reports if the pre-made ones are sufficient for your needs. Like, a whole second for a straightforward lookup slow. The provisioning of our account took almost a month. Each response from Zendesk support takes a few days. Last time, it took over a week to log back into our account.

What recommendations would you give to someone considering this product?

The dashboard, leads, contacts, deals, tasks, calendars, and reports are easy to navigate. You may configure your email settings to save all emails in the system, independent of their origin. It will capture this email and add it to your database even when you are emailing from your computer program.