What is Zendesk Sell?

Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zendesk Sell won the following awards in the Lead Management category

Zendesk Sell Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk Sell.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk Sell?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 88

Analytics and Reporting

95

Lead Generation

89

Prospect Tracking

88

Interaction Planning

86

Lead and Contact Categorization

86

Omni-Channel Communication Tracking

82

Lead Distribution

80

Vendor Capability Ratings

Average 86

Ease of IT Administration

92

Quality of Features

89

Ease of Implementation

89

Breadth of Features

88

Ease of Customization

87

Usability and Intuitiveness

84

Availability and Quality of Training

84

Business Value Created

84

Product Strategy and Rate of Improvement

84

Ease of Data Integration

83

Vendor Support

78

Zendesk Sell Reviews

Dylan H.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2023

Great product with loads of customisation

Likeliness to Recommend

9 /10

What differentiates Zendesk Sell from other similar products?

Product suite integration

What is your favorite aspect of this product?

Product integration

What do you dislike most about this product?

Clunky for back end set up

What recommendations would you give to someone considering this product?

It’s a great product but pricey

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Henry Jose A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Zendesk to manage prospect information

Likeliness to Recommend

9 /10

What differentiates Zendesk Sell from other similar products?

We use Zendesk Sell in some areas of our organization to manage prospects and leads, especially students who may be interested in attending our university. Zendesk Sell is designed to help companies like our university achieve the overall goal of customer relationship management. Zendesk Sell is highly scalable and customizable, allowing us to gain actionable customer insights through our back-end analytics engine, uncover business opportunities through predictive analytics, optimize operations, and leverage known student histories and past interactions with our university's personalized customer service.

What is your favorite aspect of this product?

This CRM has almost everything we need, but lacks some features. The Base functionality, the ability to send emails within Base, track emails, leave notes, schedule appointments, import and export are essential features that are easy to learn, use and teach to new salespeople. I have previously employed products such as Pipe Drive and HubSpot CRM, and Base has been my favorite so far.

What do you dislike most about this product?

I wish there was an easier way to add photos to your contacts. If you have any social media feeds, you can collect photos, but I found the process cumbersome. I would like the ability to tag people in quotes. When collaborating with another salesperson, it would be great to be able to tag them in a deal to get their attention or remind them of a task without using our external team communication platform. One problem with Base is that they haven't improved it much.

What recommendations would you give to someone considering this product?

Zendesk is best for organizations that need a clean, simple but powerful CRM tool. It's intuitive, extremely easy to use, offers tons of video tutorials and access to FAQs from the California team, and has all the features of other more complex and expensive CRMs. Ideal for agencies that need to tailor their database to their needs and track sales, assignments and ongoing projects in graphical form. It is affordable and has an excellent phone app for real-time access to contacts, notes, tasks and a functional on-the-go platform. Teaching new users how to navigate and use is easy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Britt E.más H.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Customer service is a great, user-friendly tool.

Likeliness to Recommend

10 /10

What differentiates Zendesk Sell from other similar products?

It includes a built-in phone system so I can quickly make all calls through my computer (and automatically track them). Because it's such an intuitive system, getting the chance to click around in the CRM and test out how I would set it up made it clear right away that it would be a great option. It automatically logs a significant portion of my activities, so I can skip taking notes.

What is your favorite aspect of this product?

The customer support is outstanding. They usually respond immediately and concisely, even though I am a high-maintenance client. One of the past top CRM programs I've used and utilized is Zendesk Sell. It may also be used on mobile devices, which is beneficial occasionally. The mobile app is fantastic. The mobile app is flawless and has all the same features as the desktop version.

What do you dislike most about this product?

This couldn't meet our requirements. Our attempts to upgrade were met with resistance from customer service, and we were unable to personalize or interface with several third-party programs that are crucial to our business. We also encountered quite a few problems with the integrations we may carry out. There is no good way to report on lead sources, and there is no way to report on leads by the assignee.

What recommendations would you give to someone considering this product?

We adore the app's straightforwardness of use. It has been beneficial in keeping track of sales and the tasks involved in completing transactions. Additionally, it's been fantastic for fostering collaboration and keeping everyone informed. It has a strong capability and is interesting to use. You can utilize the tool to significant effect even with a brief period of instruction.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service