UKG (Ultimate Kronos Group)

UKG Pro

Composite Score

7.5 /10

CX Score

7.6 /10

54 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

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Awards & Recognition

UKG Pro won the following awards in the Talent Management category

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Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

1 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Conflict Resolution

2021

2021 Data Quadrant Gold Medalist

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

78 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 77%
Negotiation and Contract:: 75%
Conflict Resolution:: 80%
Strategy & Innovation:: 72%
Service Experience:: 74%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

8% Negative

2% Neutral

90% Positive

Pros

Respectful
Fair
Acts with Integrity
Trustworthy

Feature Ratings

Average 76

Wellness

Talent Acquisition

Performance Management

Onboarding Offboarding

Career Pathing

Collaboration

Employee Engagement

Succession Planning

Learning and Development

Compensation Management

Rewards Recognition

Vendor Capability Ratings

Average 77

Availability and Quality of Training

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Ease of Implementation

Also Featured in...

Workforce Management - Enterprise

Score 8.2

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Human Capital Management - Enterprise

Score 8.2

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Payroll

Score 8.0

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Benefits Administration

Score 7.1

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UKG Pro Reviews

Christina G.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

UKG Pro is great easy to use software!

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

I've only used one other product but I wasn't in HR so I can't compare them fairly. UKG is easy to use although there is a learning curve however they provide plenty of training options.

What is your favorite aspect of this product?

For my faily purposes its super easy to use and I like all that can be done in BI. BI does take training to learn but the possibilities truly feel endless.

What do you dislike most about this product?

I dislike that I have to open a ticket for help, I've asked our contacts questions but everything has to be a ticket. Sometimes it would be nice to have them answer questions or demo something.

What recommendations would you give to someone considering this product?

There's so much that UKG can do and you won't be disappointed. While it is easy to use there will be a learning curve depending on what parts of the software you will need to use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Annabel L.

Role: Human Resources
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Highly recommend!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG's customer support and learning center goes above and beyond most vendors.

What is your favorite aspect of this product?

We can be very efficient with this all-in-one platform. It meets our needs from Recruiting, Onboarding, Timekeeping, Performance Reviews, Compensation Management, Payroll and Taxes, Reporting, and more.

What do you dislike most about this product?

Although much of the product is customizable, I wish more of the pages were configurable.

What recommendations would you give to someone considering this product?

Determine if the product features meet your needs and the cost meets your budget.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Cons

Less Effective Service

Tracy R.

Role: Finance
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Easy to use & listens to the voice of the customer

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Account Manager and product is intuitive

What is your favorite aspect of this product?

Customization and reporting

What do you dislike most about this product?

WFM - it still needs work but we are aware of enhancements that are on the way.

What recommendations would you give to someone considering this product?

Make sure to try the sandbox environment and test drive your day to day activities not just the functionality you are looking for.

Pros

Continually Improving Product
Enables Productivity
Respectful
Acts with Integrity

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

UKG Pro Ratings

84 Likeliness to Recommend

95 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love UKG Pro?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Wellness Ability to track and manage employee wellness programs and their usage

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Career Pathing Ability to map and communicate standard employee career paths.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Succession Planning Software contains employee succession planning functionality.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Compensation Management Software provides ability to track and measure employee compensation

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Workforce Management - Enterprise

Human Capital Management - Enterprise

Payroll

Benefits Administration

UKG Pro Reviews

Christina G.

UKG Pro is great easy to use software!

Likeliness to Recommend

Pros

Annabel L.

Highly recommend!

Likeliness to Recommend

Pros

Cons

Tracy R.

Easy to use & listens to the voice of the customer

Likeliness to Recommend

Pros

Most Popular UKG Pro Comparisons

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Workday Talent Management

Oracle Talent Management

Feature Ratings

Wellness

Talent Acquisition

Performance Management

Onboarding Offboarding

Career Pathing

Collaboration

Employee Engagement

Succession Planning

Learning and Development

Compensation Management

Rewards Recognition

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Ease of Implementation