In Partnership With SelectHub
Software Claimed
What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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In Partnership With SelectHub
UKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on UKG Pro.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
93 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 79%
- Negotiation and Contract:
- 73%
- Conflict Resolution:
- 79%
- Strategy & Innovation:
- 73%
- Service Experience:
- 75%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Direct Deposit
Self Service Portal
Benefits Calculation
HR Systems Interface
Time and Attendance
Taxation Deduction
Tax Form Preparation
Compensation Management
Vacation and Leave Tracking
Retirement Plan Tracking
Accounting Systems Interface
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Ease of Customization
Also Featured in...
Workforce Management - Enterprise
Score 8.2
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Human Capital Management - Enterprise
Score 8.2
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Talent Management
Score 7.5
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Benefits Administration
Score 7.1
View UKG Pro in this category (opens in a new tab)
UKG Pro Reviews
Daniel A.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
A Strong Contender with Notable Unique Features
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro stands out from other similar products due to several key features and capabilities: Comprehensive HCM Suite: UKG Pro offers a full-suite HCM solution that includes payroll, talent acquisition, employee management, and more. This integration helps manage the entire employee lifecycle from recruitment to retirement. Advanced Talent Management: It provides AI-powered talent management tools that help in identifying high-potential employees, managing career paths, and building strong teams. This includes robust recruiting, onboarding, performance management, and succession planning features.
What is your favorite aspect of this product?
One of the standout aspects of UKG Pro is its advanced talent management capabilities. The AI-powered tools for recruiting, onboarding, performance management, and succession planning are particularly impressive. They help organizations identify high-potential employees, streamline career development, and build strong, cohesive teams.
What do you dislike most about this product?
One potential downside of UKG Pro is its complexity. Due to its comprehensive suite of features, it can be overwhelming for new users to navigate and fully utilize all the functionalities. The learning curve might be steep, especially for smaller organizations or those without dedicated HR tech support.
What recommendations would you give to someone considering this product?
Leverage Training Resources: Take advantage of the training and support resources offered by UKG Pro to help navigate its complex functionalities. This can significantly reduce the learning curve. Utilize Analytics: Make full use of the powerful reporting and analytics tools to gain insights into your workforce and make data-driven decisions. Mobile Accessibility: Encourage employees and managers to use the mobile app for convenient access to HR processes on the go. Integration: Ensure that UKG Pro integrates well with your existing systems and workflows to maximize efficiency.
Pros
- Reliable
- Enables Productivity
- Caring
- Respectful
Please tell us why you think this review should be flagged.
Kimberly P.
- Role: Human Resources
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted Mar 2025
Best in the Industry, but needs growth!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The amount that they have into scheduling, learning, communication is years farther then any other company with an HR service. They have Talk which provides communication and also filters messages, which has made it easier to cover shifts. They have UKG Learning which makes it easier to access information for teams and to also put everything in 1 place.
What is your favorite aspect of this product?
Hands down it is UKG Talk!
What do you dislike most about this product?
Our set up of our product did not go well. We are now on year 3 with this product and we still don't have PTO working. Also, with OT it pays employees double instead of time and a half, so we have to manually enter it in every payroll. These are things that make it difficult and we have to work with on a daily basis.
What recommendations would you give to someone considering this product?
Talk with those that are in your industry with the product, to make sure that you get things checked and changed during the beginning stages to make it the easiest transition.
Pros
- Security Protects
- Performance Enhancing
- Saves Time
- Respectful
Cons
- Less Effective Service
- Under Delivered
- Less Transparent
Please tell us why you think this review should be flagged.
Carlyn D.
- Role: Human Resources
- Industry: Government
- Involvement: Business Leader or Manager
Submitted Mar 2025
I really enjoy UKG and all it offers!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG works so well. Very simple and easy to use.
What is your favorite aspect of this product?
I love how easy it is to learn. And it does everything I need it to do and more.
What do you dislike most about this product?
Having to create and wait on a ticket
What recommendations would you give to someone considering this product?
Do it!!!!!!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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