Sprout Social Enterprise Logo Award Winner Product Badge
Sprout Social Enterprise Logo Award Winner Product Badge
Sprout Social

Sprout Social Enterprise

8.6 /10
Category
Sprout Social Enterprise
8.6 /10

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details


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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Monitoring category

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Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

0% Negative
3% Neutral
97% Positive

Pros

  • Enables Productivity
  • Respectful
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 84

Social Media Channel Integration Inbound

90

Publishing

89

Visual Analytics

87

Dashboards and Reporting

84

Collaboration

83

Sentiment Analysis

81

Audience Segmentation

81

Influencer Identification

80

Competitor Tracking

80

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Ease of Customization

89

Business Value Created

89

Quality of Features

87

Breadth of Features

85

Product Strategy and Rate of Improvement

85

Ease of Data Integration

84

Usability and Intuitiveness

83

Vendor Support

82

Ease of IT Administration

81

Availability and Quality of Training

80

Sprout Social Enterprise Reviews

Jonathan A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Easy to use, switched over from Hootsuite

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

It's ease of use

What is your favorite aspect of this product?

Scheduling content and tagging

What do you dislike most about this product?

None, all of it was likable to use

What recommendations would you give to someone considering this product?

None, the transition was easy and the staff was helpful

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Adam F.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Great depth & range of features but a high price!

Likeliness to Recommend

8 /10

What differentiates Sprout Social Enterprise from other similar products?

The large range of products and features. Sprout has a vast range of reports which no other provider that I've seen, can match. The Smart Inbox really is a god-send.

What is your favorite aspect of this product?

The Smart Inbox is an exceptional product and by far the best social media customer service feature compared to any other competitors. Sprout Social also has a beautiful array of reports that help visualise the data for those who are less social-savvy, with auto-scheduled reports particularly useful. Sprout are usually one of the first social tools to adopt new features - ranging from Story & Reel integration to introducing AI copywriting and social listening analysis.

What do you dislike most about this product?

The price. Sprout Social is really expensive when compared to many of their competitors. Beyond that, Sprout Social does seem to be struggling with reliability since Meta moved their Facebook Pages ("Classic") to the New Page Experience, with posts regularly failing to be published (1-2 a week).

What recommendations would you give to someone considering this product?

Sprout Social can be extremely expensive so I'd recommend first working out which of the features your organisation needs, and which are nice to have. For instance, the social listening capabilities are good, but lack some of the detail and granularity offered by the likes of Sprinklr and Brandwatch. However, the Sprout Social Smart Inbox is one of the best products on the market, with a large range of filters to help you view all in-bound customer service enquires for all profiles and networks, at once. New AI features improve reporting and tags are a really helpful feature.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Security Protects
  • Reliable

Cons

  • Less Friendly Negotiation
  • Vendor's Interest First
  • Less Generous
  • Role: Information Technology
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Aug 2023

We were able to program everything in one place

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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