What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
94 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Enables Productivity
- Respectful
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Publishing
Visual Analytics
Dashboards and Reporting
Collaboration
Sentiment Analysis
Audience Segmentation
Influencer Identification
Competitor Tracking
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Also Featured in...
Sprout Social Enterprise Reviews
- Role: Sales Marketing
- Industry: Electronics
- Involvement: Business Leader or Manager
Submitted Jan 2024
Easy to use
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Cy S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2023
Easy to use, ideal for smaller companies
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Great platform for monitoring and managing social discussion
What is your favorite aspect of this product?
Tracking competitors and keywords
What do you dislike most about this product?
The news-feed style UI felt dated/hard to navigate
What recommendations would you give to someone considering this product?
If you're a smaller business, this can be a great tool
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Gabriel S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Sep 2023
Excellent social CMS, but expensive
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
I find it to be an excellent all around tool but not particularly differentiated from other similar providers when it comes to social.
What is your favorite aspect of this product?
They have a great client support team and their sales team was extremely willing to work with us to create an ad hoc package that met our needs while also providing financial incentives to switch.
What do you dislike most about this product?
I found their data visualizations to be lacking, but more significantly the platform did little to provide additional insight analysis beyond the data, which I've found other tools much more adept at.
What recommendations would you give to someone considering this product?
Do your due diligence and make sure to research a variety of similar tools to find a package that not only achieves your business needs but also finds a package cost that is aligned with your finances.
Pros
- Reliable
- Saves Time
- Respectful
- Client Friendly Policies
Please tell us why you think this review should be flagged.
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