What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 93%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Enables Productivity
- Respectful
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Publishing
Visual Analytics
Dashboards and Reporting
Collaboration
Sentiment Analysis
Audience Segmentation
Competitor Tracking
Influencer Identification
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Also Featured in...
Sprout Social Enterprise Reviews
Laoise R.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted May 2022
"Very useful and easy to use"
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
easy to use and a good price, these are the two main differences.
What is your favorite aspect of this product?
This is by far the most effective tool for scheduling social media posts. In addition, it has the fewest bugs! Getting features like social listening, competitive analysis, reporting, and others would cost much more with alternative solutions. You'll be surprised at how much of a bargain this product is when you contrast it with similar offerings elsewhere.
What do you dislike most about this product?
Sprout's API is better to Facebook or Twitter's in terms of quality. Even if a post seems to be flawless when it's written in Sprout, it may fail to contain a photo when it's shared on social media. Neither can I add alt tags.
What recommendations would you give to someone considering this product?
When comparing the price of this product to that of comparable services, you can see how good of a bargain you really received.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Milijana C.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Manage and keep social networks up to date
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Since implementing and using Sprout Social, we have noticed a better performance in managing our organization's social media accounts. It simply simplifies everything when it comes to managing social networks and measuring the effectiveness of everything we post on them. The reports we get from Sprout have helped us to better plan our brand's social networks.
What is your favorite aspect of this product?
One of the best qualities of this tool is the ease and speed with which we can program content for our social networks and monitor all publications to measure their effectiveness. The analytical capacity of this program is one of its most outstanding features and the reports it generates have played a fundamental role in the social growth of our brand. Sprout Social is undoubtedly an excellent tool for social network management.
What do you dislike most about this product?
The only flaw of Sprout is that the mobile application is not as good, in my opinion, as the computer one, this is due to the lack of important functions, without a doubt, it still has a wide margin for improvement.
What recommendations would you give to someone considering this product?
I have to highly recommend it, it is a simply exceptional tool to plan and manage several social networks in one place. Its user interface is intuitive, scheduling content is easy and its analytics are excellent.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Kat H.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted May 2022
"Sprout is fantastic!"
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
it is a program that is very easy to configure and manage, emn this differs from many programs.
What is your favorite aspect of this product?
Sprout provides everything my team of more than ten people needs to effectively manage client social media accounts.. Since they are platform partners, Sprout has access to the most recent API changes and integrations. With the aid of community management capabilities, I can handle hundreds of comments every day. The use of social listening and reporting helps to speed up the process of identifying and implementing new ideas and strategies. For the time being, I'll be utilizing Sprout exclusively for publishing and moderation tasks after experimenting with a variety of different services.
What do you dislike most about this product?
The social listening features are great, but I'd like to see more projects in my subscription. Several of our listening initiatives have exceeded the character limit and we've had to reduce keywords.
What recommendations would you give to someone considering this product?
Sprout's integration of all our social media requirements has reduced our training and tool expenses.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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