SAP

SAP Sales Cloud

Composite Score

8.1 /10

CX Score

8.3 /10

17 Reviews Write a Review

What is SAP Sales Cloud?

Deliver exceptional sales experiences and increase revenue and foster advocacy by supporting customer-centric sales engagements with a 360-degree view of every customer and interaction. Let your sales organization spend more time building relationships and engaging with customers. With the SAP Sales Cloud solution, you can streamline and automate critical selling processes and empower sellers with intelligent recommendations.

Company Details

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SAP Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

94 Plan to Renew

6
Since last award

86 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Sales Cloud?

6% Negative

5% Neutral

89% Positive

Pros

Helps Innovate
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 86

Dashboard

Intelligent Alerts and Notifications

Collaboration

Territory Analytics and Management

Pipeline Planning

Data Ingestion and Interoperability

Predictive Time-Series Reporting & Analytics

Scenario Analysis

Predictive Sales Forecasting

Visual Pipeline Monitoring

Artificial Intelligence-Based Insights

Vendor Capability Ratings

Average 82

Ease of Data Integration

Breadth of Features

Business Value Created

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Implementation

SAP Sales Cloud Reviews

Role: Operations
Industry: Shipping
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2023

Excellent product with expensive tag

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sandeep P.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

A efficient sales tool with cloud capabilities

Likeliness to Recommend

9 /10

What differentiates SAP Sales Cloud from other similar products?

Compatibility integrations with SAP softwares ecosystem is very smooth and can be easily done with high resources availability. The pipeline management becomes very easy to update as the leads can be accommodated from other integrated platforms. Making the efforts required relatively less. This results increased cost efficiency.

What is your favorite aspect of this product?

Crucial sales procedures can be streamlined and automated, and sellers can be empowered with AI-based recommendations. 1. Deployment of clouds. 2. Unified customer perspective. 3. Optimized experience for mobile sales. 4. Insights, suggestions, and analytics powered by AI.

What do you dislike most about this product?

1. Lightning is a bit disappointing. Stay with classic. 2. User Interface (UI) and User Experience (UX) can be same simpler

What recommendations would you give to someone considering this product?

You can streamline your pipelines with good integrated platforms. The only downside you would have to keep in mind is that this tool is efficient and cost effective if you have a large organisation.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Shivom V.

Role: C-Level
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Highly Functional but more technical than needed

Likeliness to Recommend

9 /10

What differentiates SAP Sales Cloud from other similar products?

The ability to visualize pipelines as interactive & modular dashboards is one of the top feature which differentiates SAP Sales Cloud from the competition

What is your favorite aspect of this product?

Ease of flow while creating & converting a fresh business lead into an opportunity & eventually into a trading client

What do you dislike most about this product?

Can get a bit tricky to navigate for ground staff sales personals & requires exhaustive training modules to ensure process flow is followed properly

What recommendations would you give to someone considering this product?

Please ensure that your user base is technically adept or is willing to deep dive into learning the software. It has a steep learning curve so ensuring that users are capable to take advantage of the features being offered would help reduce the post implementation cost to a great extent

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

SAP Sales Cloud

What is SAP Sales Cloud?

Company Details

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Awards & Recognition

SAP Sales Cloud Ratings

88 Likeliness to Recommend

2 Since last award

94 Plan to Renew

6 Since last award

86 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love SAP Sales Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboard Generate presentation ready QBRs, reports and dashboards. Includes progress to goal, growth forecasts, average sales cycle and ACV, and lead source analysis.

Intelligent Alerts and Notifications Includes notifications across a range of channels including in-platform (tray notification), SMS and email customized to trigger in specific circumstances.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Territory Analytics and Management Includes the ability to analyze capacity and allocate resources for targeting key segments in a given territory or market.

Pipeline Planning Determine how much pipeline is necessary to meet revenue targets, specifically, understand if there is sufficient pipeline coverage for a given quarter.

Data Ingestion and Interoperability Includes bidirectional connections with external sources of data i.e. CRM Systems and Marketing Automation Tools, to improve the breadth of contact information.

Predictive Time-Series Reporting & Analytics Includes time-series analytics on critical sales metrics, including forecasts, pipeline, activity, and quota attainment.

Scenario Analysis The solution provides the ability to create and model different projected revenue and growth scenarios based on multivariate, user-defined conditions.

Predictive Sales Forecasting Includes the ability to project sales/revenue over a specified period of time, using a combination of historical performance and/or external signals.

Visual Pipeline Monitoring Includes customizable visualizations of the sales pipeline for monitoring pipeline health, risk, quality and goal progression.

Artificial Intelligence-Based Insights Includes predictive insights and forecasted on artificial intelligence rather than purely historical data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

SAP Sales Cloud Reviews

Excellent product with expensive tag

Likeliness to Recommend

Pros

Sandeep P.

A efficient sales tool with cloud capabilities

Likeliness to Recommend

Pros

Shivom V.

Highly Functional but more technical than needed

Likeliness to Recommend

Pros

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Feature Ratings

Dashboard

Intelligent Alerts and Notifications

Collaboration

Territory Analytics and Management

Pipeline Planning

Data Ingestion and Interoperability

Predictive Time-Series Reporting & Analytics

Scenario Analysis

Predictive Sales Forecasting

Visual Pipeline Monitoring

Artificial Intelligence-Based Insights

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Business Value Created

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Implementation