SAP Sales Cloud Logo
SAP Sales Cloud Logo
SAP

SAP Sales Cloud

Composite Score
7.2 /10
CX Score
7.8 /10
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Software Claimed
Category
SAP Sales Cloud
7.2 /10

What is SAP Sales Cloud?

Deliver exceptional sales experiences and increase revenue and foster advocacy by supporting customer-centric sales engagements with a 360-degree view of every customer and interaction. Let your sales organization spend more time building relationships and engaging with customers. With the SAP Sales Cloud solution, you can streamline and automate critical selling processes and empower sellers with intelligent recommendations.

Company Details

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SAP Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
99%
Negotiation and Contract:
99%
Conflict Resolution:
97%
Strategy & Innovation:
99%
Service Experience:
99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Sales Cloud?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 76

Customer Service Management

81

Sales Management

80

Marketing Management

79

Account and Contact Management

78

Analytics and Reporting

77

Collaboration

76

Lead Management

76

Quote Contract and Proposal

73

Activity and Workflow Management

73

Mobile

72

Telephony and Call Center Management

68

Vendor Capability Ratings

Average 77

Breadth of Features

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

78

Vendor Support

78

Quality of Features

78

Ease of IT Administration

78

Ease of Implementation

76

Business Value Created

75

Ease of Customization

75

Availability and Quality of Training

74

Usability and Intuitiveness

73

SAP Sales Cloud Reviews

Justin D.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

fantastic solution!

Likeliness to Recommend

9 /10

What differentiates SAP Sales Cloud from other similar products?

Easiest to use

What is your favorite aspect of this product?

great reporting!

What do you dislike most about this product?

dashboard a bit overhwleming

What recommendations would you give to someone considering this product?

it's terrific, just try it!

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Amelie H.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

A terribly competitive and versatile CRM for SMEs.

Likeliness to Recommend

8 /10

What differentiates SAP Sales Cloud from other similar products?

The automation reply option is fantastic. Guide the user terribly well. Straightforward to use. The quality of the software system is good. Covers all the functions needed for client support. The most useful factor regarding SAP CRM is its’ ability to accommodate enhancements once interacting with alternative systems. I like that it supports cloud-based and on-premise preparation models. SAP CRM can facilitate the sales cycle by automating straightforward tasks like sales data entry and customer data gathering, consumer contact information, leads targeted, and plenty of more.

What is your favorite aspect of this product?

When we have SAP as a software system it works great conjointly provides plenty of support on C4C. All the functions are accessible and it’s user-friendly. UI is the same currency so it’s simple to use and manage. The most effective factor concerning this CRM is extremely customizable. It’s among the most economical CRM systems developed by SAP that helps users to navigate through the site quickly. The entire interface is very minimal and user-friendly. Reporting and analytics options are great pros. Need not purchase any extra product or supporting add-on to fulfill reportage and analytics needs.

What do you dislike most about this product?

The concern regarding this CRM is related to performance. The CRM gets down occasionally, however usual queries take a moment to process. I would like if the SAP team might fix this issue, then it’d be additional fun to use this tool. Generally lagging and slow to load the tool (mainly it got lagged between operating and if you’re doing serious work), you actually want a very fast net to use the software.

What recommendations would you give to someone considering this product?

I will suggest this product to clients who are searching for salesforce automation. conjointly recommend for those that already have one thing for their sales automation however aiming to automatize their customer support or center support.

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Roshni R.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

"SAP Sales Cloud Is An Adaptable CRM."

Likeliness to Recommend

8 /10

What differentiates SAP Sales Cloud from other similar products?

Starting With The Sky. The essential cost of licenses is paid on a pay-as-you-go basis. Analytical features such as reporting are incredibly beneficial. No additional products or add-ons are required to meet reporting and analytics needs. I have a long list of reasons why this product is superior to its competitors. We are eliminating the need to purchase servers and staff for those stuck. Expanding or rescaling isn't a problem, either. SAP Sales is the best IT service and solution without a box.

What is your favorite aspect of this product?

We've saved money on the upkeep of our facilities. In terms of premise systems, we're shelling out a ton of cash! That's our savings right there. Sap Cloud makes it possible for us to do so. It's much easier to get things done when we have SAP on the backend. It has all the features we need and is easy to use. It's simple to use and manage because the UI is the same.

What do you dislike most about this product?

Backend connectivity is still challenging. We may face a challenge if further development is needed.

What recommendations would you give to someone considering this product?

SAP is the first name that springs to mind when thinking of ERP software. The system is very strict about the proper operation. If you want it to work precisely for you, simply follow the procedure; it will work miracles!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing