Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score

8.7 /10

CX Score

8.8 /10

862 Reviews Write a Review

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What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative

8% Neutral

89% Positive

Pros

Reliable
Enables Productivity
Respectful
Helps Innovate

Feature Ratings

Average 84

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Customer Service Management

Collaboration

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 82

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Also Featured in...

Conversation Intelligence

Score 8.9

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Engagement Platforms

Score 8.9

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Lead Management

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Enablement

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Salesforce Sales Cloud Enterprise Reviews

Vikalap G.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Great tool for managing customer relationships

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

With help of Salesforce CRM we are able to solve customer communication issues. It is easy to work with and email notification also helps all the parties where they don't need to login to tool every time. Tagging someone sends out the email which makes it easy to access information and one click link on email takes the user to the detailed information We have also integrated the Salesforce with Service now so that any issue reported by customer in Salesforce automatically gets logged in service now as well. this is both way integration.

What is your favorite aspect of this product?

Sales force gives variety of features which helps manage customer relationship effectively. Its easy to track of lot of items at once place in optimized manner. We get a great way to communicate with customers and also get dashboard created to get bigger picture of things. SalesForce user interface is easy to work with. We are able to maintain important account information's for customers at once place. We are able to control the access to employees and customers. It is also easy to make adjustments to fields as per our business needs and modify the workflow of tickets or requests.

What do you dislike most about this product?

There is nothing much to dislike about SalesForce. Minor things I can think of is learning curve for initial days of use. User interface and search functionality can be improved a bit. Also, it took me little while to figure out timezone settings so that I see the dates as per my local timezone. We have started doing some initial trainings for users to overcomes some of these learning curve and it has helped new team members gets used to the tool and our processes.

What recommendations would you give to someone considering this product?

SalesForce CRM is an excellent tool for customer relationships and communications.

Pros

Reliable
Efficient Service
Respectful
Transparent

Katlyn K.

Role: Operations
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Outdated, but universally used

Likeliness to Recommend

6 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It has deep connections to corporations, so many use it and it's going to be difficult to walk away from it. However, its features are outdated and the technology isn't great.

What is your favorite aspect of this product?

It integrates, holds lots of history on leads, everyone uses it.

What do you dislike most about this product?

It's outdated and not high tech.

What recommendations would you give to someone considering this product?

Use this if you care about integrations.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Richard S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Great platform but very expensive.

Likeliness to Recommend

7 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The breadth of features, especially on the sales side.

What is your favorite aspect of this product?

Sales features - account management in particular is very intuitive.

What do you dislike most about this product?

The price.

What recommendations would you give to someone considering this product?

Make sure that you will get a lot of use out of the key features.

Pros

Performance Enhancing
Security Protects
Reliable
Enables Productivity

Cons

Less Generous
Charges for Enhancements
Less Inspiring

Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Salesforce Sales Cloud Enterprise Ratings

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Conversation Intelligence

Sales Engagement Platforms

Lead Management

Sales Enablement

Salesforce Sales Cloud Enterprise Reviews

Vikalap G.

Great tool for managing customer relationships

Likeliness to Recommend

Pros

Katlyn K.

Outdated, but universally used

Likeliness to Recommend

Pros

Richard S.

Great platform but very expensive.

Likeliness to Recommend

Pros

Cons

Most Popular Salesforce Sales Cloud Enterprise Comparisons

Microsoft Dynamics 365 Sales Enterprise

Oracle CX Sales

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

Feature Ratings

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Customer Service Management

Collaboration

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support