Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
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Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Vikalap G.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Great tool for managing customer relationships

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

With help of Salesforce CRM we are able to solve customer communication issues. It is easy to work with and email notification also helps all the parties where they don't need to login to tool every time. Tagging someone sends out the email which makes it easy to access information and one click link on email takes the user to the detailed information We have also integrated the Salesforce with Service now so that any issue reported by customer in Salesforce automatically gets logged in service now as well. this is both way integration.

What is your favorite aspect of this product?

Sales force gives variety of features which helps manage customer relationship effectively. Its easy to track of lot of items at once place in optimized manner. We get a great way to communicate with customers and also get dashboard created to get bigger picture of things. SalesForce user interface is easy to work with. We are able to maintain important account information's for customers at once place. We are able to control the access to employees and customers. It is also easy to make adjustments to fields as per our business needs and modify the workflow of tickets or requests.

What do you dislike most about this product?

There is nothing much to dislike about SalesForce. Minor things I can think of is learning curve for initial days of use. User interface and search functionality can be improved a bit. Also, it took me little while to figure out timezone settings so that I see the dates as per my local timezone. We have started doing some initial trainings for users to overcomes some of these learning curve and it has helped new team members gets used to the tool and our processes.

What recommendations would you give to someone considering this product?

SalesForce CRM is an excellent tool for customer relationships and communications.

Pros

  • Reliable
  • Efficient Service
  • Respectful
  • Transparent

Katlyn K.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Outdated, but universally used

Likeliness to Recommend

6 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It has deep connections to corporations, so many use it and it's going to be difficult to walk away from it. However, its features are outdated and the technology isn't great.

What is your favorite aspect of this product?

It integrates, holds lots of history on leads, everyone uses it.

What do you dislike most about this product?

It's outdated and not high tech.

What recommendations would you give to someone considering this product?

Use this if you care about integrations.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Richard S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Great platform but very expensive.

Likeliness to Recommend

7 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The breadth of features, especially on the sales side.

What is your favorite aspect of this product?

Sales features - account management in particular is very intuitive.

What do you dislike most about this product?

The price.

What recommendations would you give to someone considering this product?

Make sure that you will get a lot of use out of the key features.

Pros

  • Performance Enhancing
  • Security Protects
  • Reliable
  • Enables Productivity

Cons

  • Less Generous
  • Charges for Enhancements
  • Less Inspiring

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