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Salesforce Sales Cloud Enterprise
In Partnership With SelectHub
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What is Salesforce Sales Cloud Enterprise?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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In Partnership With SelectHub
Salesforce Sales Cloud Enterprise Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce Sales Cloud Enterprise.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud Enterprise?
Pros
- Reliable
- Enables Productivity
- Respectful
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Also Featured in...
Conversation Intelligence
Score 8.9
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Sales Engagement Platforms
Score 8.9
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Lead Management
Score 8.8
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Sales Enablement
Score 8.8
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Salesforce Sales Cloud Enterprise Reviews
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Vikalap G.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Great tool for managing customer relationships
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
With help of Salesforce CRM we are able to solve customer communication issues. It is easy to work with and email notification also helps all the parties where they don't need to login to tool every time. Tagging someone sends out the email which makes it easy to access information and one click link on email takes the user to the detailed information We have also integrated the Salesforce with Service now so that any issue reported by customer in Salesforce automatically gets logged in service now as well. this is both way integration.
What is your favorite aspect of this product?
Sales force gives variety of features which helps manage customer relationship effectively. Its easy to track of lot of items at once place in optimized manner. We get a great way to communicate with customers and also get dashboard created to get bigger picture of things. SalesForce user interface is easy to work with. We are able to maintain important account information's for customers at once place. We are able to control the access to employees and customers. It is also easy to make adjustments to fields as per our business needs and modify the workflow of tickets or requests.
What do you dislike most about this product?
There is nothing much to dislike about SalesForce. Minor things I can think of is learning curve for initial days of use. User interface and search functionality can be improved a bit. Also, it took me little while to figure out timezone settings so that I see the dates as per my local timezone. We have started doing some initial trainings for users to overcomes some of these learning curve and it has helped new team members gets used to the tool and our processes.
What recommendations would you give to someone considering this product?
SalesForce CRM is an excellent tool for customer relationships and communications.
Pros
- Reliable
- Efficient Service
- Respectful
- Transparent
Please tell us why you think this review should be flagged.
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Katlyn K.
- Role: Operations
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Mar 2022
Outdated, but universally used
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
It has deep connections to corporations, so many use it and it's going to be difficult to walk away from it. However, its features are outdated and the technology isn't great.
What is your favorite aspect of this product?
It integrates, holds lots of history on leads, everyone uses it.
What do you dislike most about this product?
It's outdated and not high tech.
What recommendations would you give to someone considering this product?
Use this if you care about integrations.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Richard S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Great platform but very expensive.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
The breadth of features, especially on the sales side.
What is your favorite aspect of this product?
Sales features - account management in particular is very intuitive.
What do you dislike most about this product?
The price.
What recommendations would you give to someone considering this product?
Make sure that you will get a lot of use out of the key features.
Pros
- Performance Enhancing
- Security Protects
- Reliable
- Enables Productivity
Cons
- Less Generous
- Charges for Enhancements
- Less Inspiring
Please tell us why you think this review should be flagged.
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