Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
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Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Zach K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Best CRM on the market

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The intuitive user experience, the breadth of features and depth of functionality, and the responsiveness (load time). Does not freeze up like many other CRMs.

What is your favorite aspect of this product?

The responsiveness (load time)

What do you dislike most about this product?

It is difficult for companies that do not have a large group of highly technical Salesforce admins to adequately customize the solution and provide the updates that the business users need regularly.

What recommendations would you give to someone considering this product?

Salesforce CRM is the best solution on the market if you have the spend and strong IT department.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mithil P.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

A detailed tool that comes with a learning curve!

Likeliness to Recommend

4 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The training available, modules, and level of subscriptions customizable per industry is a major benefit.

What is your favorite aspect of this product?

How deep the product can go to meet your marketing and sales automation needs.

What do you dislike most about this product?

It can get too technical at times.

What recommendations would you give to someone considering this product?

I would recommend users to take certifications to understand the full depth of the product.

Pros

  • Continually Improving Product
  • Security Protects
  • Helps Innovate
  • Includes Product Enhancements

Cons

  • Less Friendly Negotiation
  • Less Effective Service
  • Vendor Friendly Policies

Meagan J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Sales Team Management Platform.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Easy sales operations management and easy to create marketing reports which are more valuable and effective to the business productivity.

What is your favorite aspect of this product?

Features are easy to customize and starting the manipulation is quite easy and campaigns monitoring functionalities are effective.

What do you dislike most about this product?

None at all to report as a problem on this platform capabilities and the customer services provided are excellent and helpful to their customers.

What recommendations would you give to someone considering this product?

The ability to manage multiple marketing content and the easy data management and even lead management is very simple through this platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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