Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
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Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Alfred L.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Powerful CRM software, easy to use.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce is resolving issues with the sales process in general; I can now manage my accounts, leads, contacts, prospects, and generate any form of report using this CRM. Communication is critical when launching a new product. Communication is made easier with this CRM thanks to email alerts. We fixed various problems with Salesforce and saw major improvements in data and user experience with our software. Salesforce ensures that everyone is on the same page and has access to the same data.

What is your favorite aspect of this product?

I choose Salesforce CRM because it is the most secure and strong sales CRM. I also prefer this CRM's reports and dashboard since the reports are customized and I can simply obtain any form of report. By far my favorite aspect of Salesforce is the flexibility to mould and alter it to the specific needs of your organization and stakeholders. After using other CRMs that required me to utilize restricted and/or limited functionality, Salesforce has been a game changer.

What do you dislike most about this product?

The disadvantage of this product, in my opinion, is that it may quickly overwhelm customers with information that is irrelevant to them if they are not shown how to utilize it, the Salesforce CRM subscription is pretty pricey, however I must mention that it provides the finest experience of any CRM.

What recommendations would you give to someone considering this product?

I have to state that Salesforce is the finest CRM for sales, and I strongly advise everyone to use it. It's a good idea to have a Salesforce specialist on hand if you're planning to make any adjustments.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Tanner W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Powerful, but needs a good driver behind the wheel

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce seems to integrate with everything we'd need it to

What is your favorite aspect of this product?

I like being able to see all of my accounts at a glance

What do you dislike most about this product?

I dont' like how difficult it is to spin up dashboards or find existing dashboards

What recommendations would you give to someone considering this product?

If you're scaling quickly, go with it

Pros

  • Enables Productivity
  • Reliable
  • Effective Service
  • Caring

Belinda J.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Helps in better management of leads and sales

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud Enterprise is unique in that it not only promises to deliver all features, but it also covers everything we need to manage our business on an automation platform with smart and cognitive intelligence capabilities. Salesforce also ensures easy contact management by providing access to customer key data and connection history.

What is your favorite aspect of this product?

It provides a complete view of the customer, including analytics and engagement-boosting methods. Customers' social data can be used to gain a better knowledge of their specific behavior so we can provide them with the services in which they have shown interest. Having Salesforce also helps us track the progress of agreements by obtaining a comprehensive and unified snapshot of contact information.

What do you dislike most about this product?

After using this I recognize that great power comes with greater challenges, which I certainly am not able to fully comprehend or fix, these can only be fixed by our IT team. I am just hoping that we'll be able to streamline the experience soon. Furthermore, its authenticator is difficult to operate and regularly fails.

What recommendations would you give to someone considering this product?

Salesforce Sales Cloud Enterprise is the undisputed king of CRM products that may be a wonderful fit for your company, whether it's tiny or huge, and it allows you to work and engage with your customers from anywhere. With prediction and performance monitoring, Salesforce CRM streamlines your sales and business practices. Users should try it someday at least once.

Pros

  • Helps Innovate
  • Client Friendly Policies
  • Acts with Integrity
  • Over Delivered

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