Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
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Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Brooke R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The best tool to manage a customer relation

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It is less complicated to utilize than other specialist solutions. The user layout is stunning, and the features are unparalleled in the industry. The most noticeable feature of this technique is its effectiveness. It also helps you to select important circumstances so you can focus on productivity. This has been the most helpful curriculum from the perspective of constant efficacy.

What is your favorite aspect of this product?

We have never used a CRM that was more exact and efficient. We have used this Customer relationship management for over three years and are pleased with its performance. CRM is largely used in online communication activities. Salesforce Sales Cloud Enterprise is the best application for keeping track of sales and transactions in your company. This tool helps you to keep company data and important reports safe.

What do you dislike most about this product?

As one of the biggest important marketing automation systems, CRM must have the ability to instantly evaluate Pardot equates. I'd also like to witness Salesforce enhance its reloading performance whenever it pertains to styling since updating and creating a panel presently takes some time.

What recommendations would you give to someone considering this product?

When it comes to Salesforce's competitors, Microsoft Dynamics is one of them. Salesforce appears to become more efficient, and We only have server outages once maybe twice a year. Although workflow architects were the most powerful tool, we want to employ to handle numerous operations, it is now incredibly simple to carry out a company demand. I believe you will enjoy Salesforce once you start adopting it.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Donna-sue C.

  • Role: Public Sector
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

All-in-one sales tool and CRM tool for marketing.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce is useful for corporations handling mass amounts of data. We simply wouldn’t be ready to do our jobs without such a strong CRM. Plus, the flexibility to adjust with outreach is quite nice. The amount of flexibility and customization reminds me of earlier generation tools that felt sort of a million building blocks stacked along and rearranged, however fashionable Salesforce puts some efficient guardrails around that experience.

What is your favorite aspect of this product?

Some of the most effective things to love about Salesforce is the ability to customize it to your feeling (Our org is on enterprise edition). The power to quickly add fields, add formulas, install apps on high of it makes it easy to use. It additionally can own inbuilt workflow and notifications which will simply go out and be simple to set up. If you would like to create your custom solutions, there’s a developer possibility with it as well. Overall, if I were to go to a brand new company and that they were using something except Salesforce, I would highly suggest a change.

What do you dislike most about this product?

Salesforce can be a little exhausting to navigate if you don’t recognize what you’re doing (especially the legacy version of the CRM). It can also take a short while to load at times, particularly once you are within the middle of navigating multiple tabs. So, you’ll have some people on groups robustly using salesforce because of existing information, however that knowledge isn’t simply transferable to others.

What recommendations would you give to someone considering this product?

This is the industry standard and I assume it does what it says it must do and what I would like it for my role. I simply want it’d modernize faster.

Pros

  • Trustworthy
  • Saves Time
  • Respectful
  • Client Friendly Policies

Sherlonda P.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

CRM software that is easy to use and customizable

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

I like how simple it is to work on leads and track them using alerts. I appreciate how well the software integrates with the various applications that we use internally. I like that there is also a developer option if you need to create your own custom solutions.

What is your favorite aspect of this product?

I get everything I need from the CRM; all you have to do is customise it to look the way you want it to. I like how the level of flexibility and customizability reminds me of previous generation tools that felt like a million stacked and rearranged building blocks. Still, Modern Salesforce puts some simplified guardrails around that experience. It is simple to use because you can quickly add fields, formulas, and apps on top of it.

What do you dislike most about this product?

Salesforce will not assist you in managing a high level of detail. The data structure is not always easy to understand - the reporting section is extremely sensitive to even minor changes - At the same time, it is difficult to distinguish between folders and sub-folders.

What recommendations would you give to someone considering this product?

There are various additions for activity logging, and it appears that there is a lot of scope for user customization. It is simple to create and customise customer lists at the user level. It is simple to query the status of other people's business negotiation activities from the customer's perspective, and it is simple to collect customer correspondence information.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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