Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
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Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Easy to Use but cumbersome

Likeliness to Recommend

9 /10

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Vendor's Interest First
  • Under Delivered
  • Less Friendly Negotiation

Hanna W.

  • Role: Consultant
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The future rich CRM tool.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

CRM is very easy to use by general user with minimum training. It is easy to implement in organization business with great customizable features that allow organisation to do analysis and sales tracking especially for the sales team. It allows easy tracking of opportunities and also one can attach event on any time.

What is your favorite aspect of this product?

Workflow rule and automation. Customizable report and dashboard. Lead management. Great interface that is easy to understand

What do you dislike most about this product?

The products comes with steep learning curve and it's so pricey

What recommendations would you give to someone considering this product?

Make it part and parcel of your day to day operations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carla D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Reliable CRM. There is no other like it!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce, among so many things has helped us to configure our workflow and make a little more visible what is happening around sales and touch with potential customers. Customer database maintenance is easy to do, we have integrated it with our marketing software to complement functions and streamline tasks, and the information we get around sales has helped us make strategic and logical decisions.

What is your favorite aspect of this product?

Salesforce is our trusted CRM, it is mainly used by our sales reps and management staff because of its ability to track and analyze all sales activities and results and so far it has performed flawlessly. I like its report generator, the information it provides allows us to have a preventive and predictive approach to business plans. Its user interface is well designed, the API is customizable and it integrates with a wide amount of third party tools.

What do you dislike most about this product?

The only negative is that the implementation of this software is long, takes a lot of time and in our case there have been some bugs in the implementation that luckily we have been able to solve with the help of their technical support.

What recommendations would you give to someone considering this product?

It is a unique CRM and one of the most complete that exist; the design is excellent and the functions it integrates are not very complex and quite useful for the work of sales reps, marketing and administration staff, in addition, it easily integrates with many third-party tools. Recommended.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

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