Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
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Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Daniel K.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The best CRM software I have ever used.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

One of the problems we faced before to switching to Salesforce was the inability to monitor salesperson activities. To follow the development of our representative throughout the course of the year, we may also obtain thorough reports. We can more easily keep track of leads and accounts and determine when there was last any action. Good data allows us to monitor and manage the sales process. This aids in planning and eventually boosts our organizational effectiveness. Using the interface with outreach, we can also do highly successful outbound work. Everything operates flawlessly for us because to the outreach integration.

What is your favorite aspect of this product?

For businesses dealing with enormous volumes of data, Salesforce is incredibly helpful. Without such a potent CRM, we would be unable to do our duties. Additionally, Outreach sync functionality is rather good. Dashboards are wonderful, especially for sales representatives who want to monitor their development over the course of the year. You can check where you are in the year, how much more you need to sell to meet your quota, etc. I don't need to alter the CRM because I receive what I need from it now.

What do you dislike most about this product?

Contacting Salesforce if you have an issue might be difficult, but there are articles and videos available to assist you. If you don't know what you're doing, Salesforce might be a little challenging to manage (especially the legacy version of CRM). Additionally, there is a significant knowledge gap about Salesforce, making it challenging to bring everyone up to speed. As a result, certain team members may utilize Salesforce in a powerful way due to prior experience, but that knowledge may not be readily transferrable to others. Because Salesforce can be really daunting for new users, I'd really like to see it become more user-friendly.

What recommendations would you give to someone considering this product?

It will be highly efficient, however I suggest Salesforce connectors that are good. Don't feel obligated to use every function that is offered. Use the ones that will help your business and you. Feel free to use the Internet to discover a blog or a video if you need help with something. Numerous Salesforce users are eager to assist others.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Praveen K.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Salesforce a very good software

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Managing Costumer data made easier

What is your favorite aspect of this product?

This software is integrated with lots of features and tools which make it a all in one software

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Highly recommend it for everyone's business

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Muhammad Shariq M.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Easy to use, but a bit pricey

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

- Lead Management - Account & Contact Management - Sales Opportunity Management - Pipeline & Forecast Management - Workflow Rules & Automation - Customizable Reports & Dashboards - Mobile Application

What is your favorite aspect of this product?

Its so easy to use. user friendly. and it is time efficient.

What do you dislike most about this product?

there is nothing to dislike about it . but the only thing is, its bit pricy. so an individual or low level organization cant afford it .

What recommendations would you give to someone considering this product?

No recommendations required.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

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