Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
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Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Mykhailo G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

There is no better CRM than Salesforce today

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The most significant benefit is that we can manage customer relationships without omitting or neglecting details in a simple, fast and effective way. It has been an effective weapon for our sales team and marketing staff, and its ability to integrate with many other tools has allowed us to complement its functions and take better advantage of sales, customer capture and preservation, marketing decision making and much more.

What is your favorite aspect of this product?

It is simply the best CRM out there; I like its high level of intuitiveness, its ability to integrate with 3rd party tools, the ease of handling large customer databases, updating customer data and efficiently keeping in touch with customers. We care a lot about managing customer relationships efficiently, and Salesforce ensures that this is done with no wasted time. The support team is exceptional, although we haven't had to go to them too much with how well it works.

What do you dislike most about this product?

I find nothing wrong with Salesforce; it is by far the best CRM available on the market; great credit to their team.

What recommendations would you give to someone considering this product?

We selected it because of the software's excellent online reviews, its effectiveness as a CRM, its exceptional ability to interface with third-party applications seamlessly, and its reasonable price. It offers outstanding features to meet objectives, increase visibility on many platforms and attract more customers. It is exceptional, and I recommend it to all marketers and marketers.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features
  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2022

The Best CRM software so far

Likeliness to Recommend

9 /10

Pros

  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Saves Time

Leonard N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Salesforce is the best CRM!!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Customers can easily apply it, and you can get to work right away.

What is your favorite aspect of this product?

The capacity to modify things on my own as a sales manager. To make easy to medium modifications, there was no need to wait for anybody else. I was able to quickly implement process modifications as a result. The real-time Dashboards were also good. As a result, I was able to hold all the various teams accountable and encourage them to pursue activity and sales goals.

What do you dislike most about this product?

After the initial implementation, SFDC data will expand quickly. It is fairly laborious to extract, alter, and reload data back into the SFDC database if you decide to make any structural changes later. For efficient use offline, the SFDC offline version requires further development.

What recommendations would you give to someone considering this product?

If you have the means to set it up and keep it running over the years of use, it's still the most potent CRM tool available. For further SaaS Add-ons, SFDC is the best platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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